Chicago Stock Exchange Switches to AlertMedia for Critical Comm

The Chicago Stock Exchange (CHX), an integral part of the National Market System, is utilizing AlertMedia’s two-way mass notification system to enhance and improve communications with stock exchange members and staff around critical events, system updates, and market changes.

AlertMedia has modernized mass communications by delivering an easy-to-use software platform that helps organizations communicate around any event.

Organizations such as CHX use AlertMedia’s web and mobile applications to interact with their audience from any device, over any communication channel, such as voice call, text, native mobile apps, email, social media, and Slack, keeping their people safe and informed with just a few clicks. 

Prior to implementing AlertMedia, CHX was searching for a better way to easily and quickly send notifications to traders and members around system issues and updates.  

“We need to notify our users quickly if we are experiencing system issues. Our previous notification system was slow and more complex than it needed to be,” said Christopher Boldt, Director of Technology Process and System Integrity for the Chicago Stock Exchange.

“With AlertMedia, we can send out notifications quickly with just a couple of clicks.”“

While CHX implemented AlertMedia to notify users about system statuses, the platform’s simple interface and painless onboarding process encouraged CHX to expand how it uses the communication tool.

CHX now uses AlertMedia to communicate less urgent, yet still imperative, information about system upgrades.

CHX will also be enabling the platform’s ability to send group specific information via text messages for internal communications.

AlertMedia enables organizations to interact with their users from any mobile device, consolidating unlimited communication channels – such as voice, text, native apps, e-mail, social media, and Slack – into one simple user experience.

“AlertMedia’s customer service and attentiveness has been outstanding, starting with implementation, which was seamless,” continued Boldt continued.

“When we switched, we exported our contacts to Excel and sent the file to AlertMedia.”

“Our customer success representative reformatted the data as needed and imported it into the AlertMedia platform. We were up and running in no time.”

With innovative technology and a modern emergency notification system, AlertMedia has taken a leadership position in the critical communications market.

AlertMedia enables enterprise customers such as DHL, AT&T, and Greyhound to send and receive unlimited messages with their audience via multiple channels, including custom channels that can be easily integrated using the AlertMedia API.

Hundreds of enterprise customers in 80+ countries across all industries are already using the AlertMedia platform to protect their organizations, automate operations, and mitigate loss.

Brian Cruver, CEO of AlertMedia
Brian Cruver, CEO of AlertMedia

“AlertMedia has simplified and modernized how all enterprise organizations communicate during critical events,” said Brian Cruver, CEO of AlertMedia.

“Banks, credit unions, and financial services organizations like the Chicago Stock Exchange trust our reliable, secure platform to protect their people and businesses with timely notifications.

“And we make it really easy on our customers by providing them with pre-built notification templates, dedicated account management, mobile apps for all of their people, and unlimited access to our powerful notification platform.”