By Thomas Egan, Director of Security and Hospital Police at NYC Health and Hospitals The term de-escalation has become a trendy ‘buzz-word’ in the media, but these tactics are not new to police work; de-escalation has been around for a long time. Techniques such as ‘verbal direction’ and ‘verbal judo’ are the foundation for crisis … Continue reading De-Escalation Training – Safety and Dignity for All (Learn More, Video)