Epic Equifax Breach Hits 143M US Customers, What to Do (See Video)

Equifax has disclosed a massive cybersecurity incident that has potentially impacted an estimated 143 million U.S. consumers.

The company explained that criminal hackers exploited a U.S. website application vulnerability to gain access to certain files, which occurred from mid-May through July 2017.


Equifax shares fell 6% following the disclosure.

The company has reportedly found no evidence of unauthorized activity on Equifax’s core consumer or commercial credit reporting databases.

The Personally identifiable information (PII – is any data that could potentially identify a specific individual), which was accessed primarily includes names, Social Security numbers, birth dates, addresses and, in some instances, driver’s license numbers.

The personal data criminally accessed includes:

  • Credit card numbers for approximately 209,000 U.S. consumers

  • Certain dispute documents with PII for approximately 182,000 U.S. consumers

As part of its investigation of this application vulnerability, Equifax also identified unauthorized access to limited personal information for certain UK and Canadian residents.

Equifax will work with UK and Canadian regulators to determine appropriate next steps.

The company has found no evidence that personal information of consumers in any other country has been impacted.  

(Learn More, courtesy of Wochit News and YouTube)

Equifax discovered the unauthorized access on July 29 of this year and acted immediately to stop the intrusion.

The company promptly engaged a leading, independent cybersecurity firm that has been conducting a comprehensive forensic review to determine the scope of the intrusion, including the specific data impacted.

Equifax also reported the criminal access to law enforcement and continues to work with authorities.

While the company’s investigation is substantially complete, it remains ongoing and is expected to be completed in the coming weeks.

“This is clearly a disappointing event for our company, and one that strikes at the heart of who we are and what we do,” said Chairman and Chief Executive Officer, Richard F. Smith.

“I apologize to consumers and our business customers for the concern and frustration this causes.”

“We pride ourselves on being a leader in managing and protecting data, and we are conducting a thorough review of our overall security operations.”

“We also are focused on consumer protection and have developed a comprehensive portfolio of services to support all U.S. consumers, regardless of whether they were impacted by this incident.”

(Rick Smith, Chairman and CEO of Equifax Inc., on cybersecurity incident involving consumer information. Courtesy of Equifax and YouTube. Posted on Sep 7, 2017)

Equifax has established a dedicated website, www.equifaxsecurity2017.com, to help consumers determine if their information has been potentially impacted and to sign up for credit file monitoring and identity theft protection.

The offering, called TrustedID Premier, includes:

  • 3-Bureau credit monitoring of Equifax, Experian and TransUnion credit reports
  • Copies of Equifax credit reports
  • The ability to lock and unlock Equifax credit reports
  • Identity theft insurance, and
  • Internet scanning for Social Security numbers
    • All complimentary to U.S. consumers for one year.

The website also provides additional information on steps consumers can take to protect their personal information.

Equifax recommends that consumers with additional questions visit www.equifaxsecurity2017.com or contact a dedicated call center at 866-447-7559, which the company set up to assist consumers.

The call center is open every day (including weekends) from 7:00 a.m. – 1:00 a.m. Eastern time.

In addition to the website, Equifax will send direct mail notices to consumers whose credit card numbers or dispute documents with personal identifying information were impacted.

Equifax also is in the process of contacting U.S. state and federal regulators and has sent written notifications to all U.S. state attorneys general, which includes Equifax contact information for regulator inquiries.

Equifax has engaged a leading, independent cybersecurity firm to conduct an assessment and provide recommendations on steps that can be taken to help prevent this type of incident from happening again.

CEO Smith said, “I’ve told our entire team that our goal can’t be simply to fix the problem and move on.”

“Confronting cybersecurity risks is a daily fight. While we’ve made significant investments in data security, we recognize we must do more. And we will.”

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