NICE Investigate Unveils New Mobile App to Improve Incident Response

Collect, Connect to and Chase Evidence and Leads from Your Mobile Device with New NICE Investigate Mobile - See for yourself at IACP 2019, Booth #4815.
Collect, Connect to and Chase Evidence and Leads from Your Mobile Device with New NICE Investigate Mobile.

NICE, a Platinum ‘ASTORS’ Award Winner for Three Consecutive Years in the Annual ‘ASTORS’ Homeland Security Awards Program, and a Finalist in the 2019 ‘ASTORS’, has enhanced the NICE Investigate Digital Evidence Management Solution (DEMS) with a new mobile app to help police officers and detectives streamline investigative work and save time, while improving community engagement and incident response.

Police officers and investigators are always on the move.

Now, with the NICE Investigate mobile app, they can work smarter and more efficiently wherever they may be, by collecting, connecting to and chasing evidence and leads right from their mobile devices.

And unlike other digital evidence management mobile apps, NICE Investigate Mobile even gives officers access to recorded emergency calls and other digital information to enhance their situational awareness and ability to respond effectively to incidents.

Running on the secure Microsoft Azure Government cloud, NICE Investigate is a one-stop solution for automating manual processes around digital evidence collection, management, analysis and sharing.

With the release of NICE Investigate Mobile, NICE is extending these essential capabilities from the desktop to the smartphone, empowering police officers and investigators to work smarter and more efficiently from virtually any location.

Christopher Wooten, Executive VP, NICE
Christopher Wooten, Executive VP, NICE

The ultra-secure mobile app supports two-factor authentication, permitting access by only authorized users and devices.

“The faster you can collect evidence, analyze and share it, the faster you can act on it,” explained Chris Wooten, Executive Vice President, NICE. 

“Using NICE Investigate Mobile, investigators can collect, connect to and chase evidence and leads right from their mobile device.”

“Furthermore, because NICE Investigate connects to a broad spectrum of digital evidence repositories, including 911 and 999 audio recordings, it goes beyond traditional mobile DEMS apps to give officers the ability to play back recorded emergency calls in the field, which enhances their situational awareness and ability to respond effectively to incidents.”

North Wales Police“With NICE Investigate, our force has already made great strides in improving the efficiency and success rate of investigations,” added Andrew Lohman, Digital Program Manager, North Wales Police, which has been using NICE Investigate since 2018.

“We’re especially excited about the incremental time savings and productivity gains we expect the NICE Investigate Mobile app to deliver to our officers.”

“The ability to effortlessly secure CCTV video, to upload on-scene photos and videos and work cases in the field, will all go a long way toward streamlining our investigative process.” 

“The force, which consists of 1,450 police officers, 250 police community support officers, and 800 additional staff, covers all of North Wales, serving a population of 687,800 people.”

With NICE Investigate Mobile, officers and investigators can utilize their secure, department-issued smartphones to:

Access and Listen to Emergency Calls

  • Today, the details of 911 and 999 calls are relayed to responding officers as second-hand information, but officers could glean far more insight and context if they had the ability to hear the actual call.

  • NICE Investigate makes this possible.

Proactive feeds of emergency calls:

  • With NICE Investigate Mobile, police officers dispatched to a high priority call (for example a domestic violence incident) are able to log on to the mobile app, and simply click on the incident number to play back the emergency call.

Rapid access to additional evidence:

  • Officers can also get immediate access to digital evidence or incident information such as suspect photos or video collected by a dispatcher.

Capture Digital Evidence from the Scene

Police officers and detectives are typically first on-scene to an accident, incident or crime, in the best position to capture primary evidence.

Rapid case building and collaboration:

  • Using NICE Investigate Mobile officers can instantly record and upload photos, video clips, and witness statements to NICE Investigate’s electronic case folders, making that information immediately accessible.

  • The process retains valuable metadata and ensures chain of custody while also eliminating manual steps that consume resources and time.

  • This also jump-starts the case building process, which can lead to faster charging decisions and safer communities.

Engage Community in Fighting Crime

  • In the wake of a crime, officers often have to go door to door canvasing for CCTV cameras and personally request video footage. But the legwork doesn’t stop there.

  • They need to copy video footage onto CDs and hand deliver it to a specialist to make it playable.

  • This arduous, multi-step process can eat up hours of an officer’s time.

  • With NICE Investigate Mobile, officers can instantly pull up a list of cameras within a specific incident radius, and send off a request to registered businesses, community groups, and homeowners asking them to upload their video footage.

  • No more copying discs! All uploaded video is automatically transcoded to a standard format and immediately available for viewing.

  • Officers can also use NICE Investigate Mobile to text or email a secure link to witnesses of a crime, accident or incident, so they can also upload related photos or videos.

Work Cases in The Field

  • In a world or paper evidence and digital silos, investigators are tied to their desks and office chairs.

  • Evidence isn’t useable, or even readily accessible, from the field. NICE Investigate Mobile sets your investigators free.

  • With NICE Investigate, all digital case evidence is auto-assembled into an electronic case folder which investigators can easily access from anywhere in the field.

  • An authorized investigator can pull up and play videos or audio recordings, and view other digitized evidence, right from a smartphone.

  • Imagine being able to show pictures to witnesses, or quickly review a critical piece of evidence to chase another lead in the field. No more waiting to return to the office to work a case.

  • Now your investigators can leverage the evidence they already have, wherever and whenever they want, to achieve faster case resolution.

NICE is demonstrating NICE Investigate Mobile at the IACP Annual Conference and Exposition 2019, Booth #4815 at Chicago’s McCormick Place West, October 26-29.

(Find out how NICE Investigate , the first digital policing solution that automates and expedites the entire digital investigation process, helps investigators close more cases faster, leading to more successful prosecutions. Courtesy of NICE and YouTube.)

To Learn More about the NICE Investigate Digital Evidence Management solution, visit, or Email for more information.

NICE Selected as a Finalist in 2019 ‘ASTORS’ Awards

Winners to be Announced at the ‘ASTORS’ Awards Luncheon at ISC East – Register Today

The Annual ‘ASTORS’ Awards Program is specifically designed to honor distinguished government and vendor solutions that deliver enhanced value, benefit and intelligence to end users in a variety of government, homeland security and public safety vertical markets.

William "Bill" Bratton, former police commissioner of the New York Police Department (NYPD), the Boston Police Department (BPD) and former chief of the Los Angeles Police Department (LAPD), will speak at the 2019 'ASTORS' Homeland Security Awards Luncheon at ISC East 2019, on Wednesday, November 20th, at the Jacob Javits Convention Center (Courtesy of Teneo Risk)
Bill Bratton, former police commissioner of the New York Police Department (NYPD), the Boston Police Department (BPD) and former chief of the Los Angeles Police Department (LAPD), will speak at the 2019 ‘ASTORS’ Homeland Security Awards Luncheon at ISC East 2019, on Wednesday, November 20th, at the Jacob Javits Convention Center (Courtesy of Teneo Risk)

The highlight of the 2019 AST Homeland Security Awards Program will be the ‘ASTORS’ Awards Presentation Luncheon at ISC East, November 20, 2019 in the Jacob Javits Exhibition Center, from 12:00pm – 2:30pm, featuring keynote address by Bill Bratton, former police commissioner of the NYPD, BPD, and former chief of LAPD.

The 2018 ‘ASTORS’ Awards Program drew an overwhelming response from industry leaders with a record high number of corporate and government nominations received, as well as record breaking ‘ASTORS’ Presentation Luncheon Attendees, with top firms trying to register for the exclusive high – end luncheon and networking opportunity – right up to the event kickoff on Wednesday afternoon, at the ISC East registration!

2018 'ASTORS' Homeland Security Awards Presentation Luncheon
2018 ‘ASTORS’ Homeland Security Awards Presentation Luncheon

Over 130 distinguished guests representing National, State and Local Governments, and Industry Leading Corporate Firms, gathered from across North America, Europe and the Middle East to be honored among their peers in their respective fields which included:


  • The Department of Homeland Security
  • The Federal Protective Service (FPS)
  • Argonne National Laboratory
  • The Department of Homeland Security
  • The Department of Justice
  • The Security Exchange Commission Office of Personnel Management
  • U.S. Customs and Border Protection
  • Viasat, Hanwha Techwin, Lenel, Konica Minolta Business Solutions, Verint, Canon U.S.A., BriefCam, Pivot3, Milestone Systems, Allied Universal, Ameristar Perimeter Security and More!

ISC East is the Northeast’s largest security industry event and your ‘ASTORS’ Awards Luncheon registration includes complimentary attendee access to the show.

Exhibiting and/or Attending the 2019 ISC East Conference?

Thank take advantage of this exclusive luncheon opportunity to take a break from the show – Invite your team, guests, clients and show visitors to a lovely and affordable plated meal event in the heart of New York City, for  a fabulous networking opportunity!

Good Luck to NICE Inform and NICE Investigate in the 2019 ‘ASTORS’ Homeland Security Awards Program!

To register, click on the banner below, or go to

The Annual ‘ASTORS’ Awards is the preeminent U.S. Homeland Security Awards Program highlighting the most cutting-edge and forward-thinking security solutions coming onto the market today, to ensure our readers have the information they need to stay ahead of the competition, and keep our Nation safe – one facility, street, and city at a time.


The 2019 ‘ASTORS’ Homeland Security Awards Program is Proudly Sponsored by ATI SystemsAttivo NetworksAutomatic Systems, Desktop Alert and SWORD Technologies.

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