Text-to-911 Trailblazer BVCOG, Deploys NICE Text Recording Solution

NICE, a 2016 ‘ASTORS’ Platinum Award Winner and a competitor in the 2017 ‘ASTORS’ Homeland Security Awards Program, has announced today that the Brazos Valley Council of Governments’ (BVCOG) seven 9-1-1 centers are deploying NICE Inform to record and manage reproduction requests for all emergency calls, including Text-to-911 communications.

ASTOR platinum

NICE Inform goes beyond capturing 9-1-1 texts to enable PSAPs to search for, retrieve, export, save and share text conversations and associated metadata for investigations.

Texts can also be combined with 9-1-1 and radio calls, screen recordings, GIS and CAD incident data, into comprehensive incident timelines.

BVCOG has the distinction of being the first agency in the United States to complete a Text-to-911 call using Airbus DS Communications’ VESTA® 9-1-1 integrated VESTA® SMS system which enables native handling of text and voice in a single application.

The BVCOG (TX) Regional 9-1-1 program encompasses seven 9-1-1 centers in six counties:

  • Washington County 9-1-1, Burleson County Sheriff’s Office, Grimes County Sheriff’s Office, Navasota Police Department, Leon County Sheriff’s Office, Madison County Sheriff’s Office, and the Robertson County Sheriff’s Office
Christopher Wooten, Executive Vice President, NICE
Christopher Wooten, Executive Vice President, NICE

“As one of the early adopters of Text-to-911, BVCOG is a trailblazer in Next Gen emergency communications,” said Chris Wooten, Executive Vice President, NICE.

“BVCOG also recognizes the importance of capturing and preserving Text-to-911 communications for incident reconstruction and investigations, and is committed to doing it the right way, with NICE Inform.”

“Public Safety agencies would never think twice about recording every 9-1-1 call, even though they may only need to retrieve one call out of a thousand for legal documentation,” said Anita Pitt, 9-1-1 Program Manager, Brazos Valley Council of Governments (BVCOG).

Anita Pitt, 9-1-1 Program Manager for the Brazos Valley Council of Governments (BVCOG)
Anita Pitt, 9-1-1 Program Manager for the Brazos Valley Council of Governments (BVCOG)

“Agencies need to put the same emphasis on recording 9-1-1 Texts.”

“NICE Inform provides our 9-1-1 centers with complete legal documentation of SMS 9-1-1 Texts, should they need it.”

“It captures exactly what we need in exactly the right format.”

NICE Inform goes beyond simply capturing 9-1-1 Texts to enable BVCOG to search for, retrieve, export, save and share text conversations, and associated metadata, for investigations.

In addition to capturing the 9-1-1 SMS text conversations, NICE Inform also captures all of the metadata that comes in from the text stream.

BVCOG 9-1-1 supervisors and records custodians can export and save complete text conversations in various formats (.txt, .pdf, .csv) along with complete metadata (e.g. caller ID, location, date/time stamps, etc.), for comprehensive insight into who texted, from where and when, and what was said.

NICE Inform is currently deployed at the Navasota Police Department, and at the Leon County and Grimes County Sheriff’s Offices, and will soon be rolled out to the remaining four BVCOG 9-1-1 centers.

NICE is working with its partner Voice Products Inc. to complete the installation.

(Learn More as Tim Nielsen, NICE Admin for the Metro Nashville Dpt of Emergency Communications, discusses his agency’s experience with NICE. With plans to deploy a state-wide emergency services network (ESInet), TN has set the stage for NG9-1-1. NICE Inform is supporting the MNDEC’s current communication recording needs, while also enabling future logging of SMS texts and other multimedia, as the center prepares to accept texts-to-911 starting next year. Courtesy of NICE and YouTube)

​NICE Inform is integrated with and certified to support leading NG9-1-1 call handling and Text-to-911 applications.

By investing in NICE Inform, PSAPs can achieve complete multimedia capture and incident reconstruction capabilities today while equipping themselves to capture and manage Text-to-911 and future NG9-1-1 multimedia communications.

Brazos Valley Council of Governments (BVCOG)

BVCOGThe Brazos Valley Council of Governments (BVCOG) is a multi-purpose voluntary organization of, by and for local governments in the seven county Brazos Valley Region of Texas.

The BVCOG serves over 315,000 citizens and covers an area of 5,109 square miles.

The PSAPs are responsible for answering all the 9-1-1 calls that originate from a defined geographic area.

Collectively, their seven PSAPs handle approximately 150,000 9-1-1 calls annually.

The BVCOG 9-1-1 program also oversees the planning, implementation, upgrades and financial responsibilities of 9-1-1 service and county database maintenance projects.

NICE at a Glance

With NICE Inform Elite, NICE has reinvented 911 recording to give emergency communications centers the tools they need to improve their operations today while also preparing for what’s coming next.
With NICE Inform Elite, NICE has reinvented 911 recording to give emergency communications centers the tools they need to improve their operations today while also preparing for what’s coming next.

NICE is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data.

NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens.

Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.

NICE in 2017 ‘ASTORS’ Homeland Security Awards Program

The 2017 ‘ASTORS’ Homeland Security Awards Program, organized to recognize the most distinguished vendors of Physical, IT, Port Security, Law Enforcement, First Responders, (Fire, EMT, Military, Support Services Vets, SBA, Medical Tech) as well as the Federal, State, County and Municipal Government Agencies – to acknowledge their outstanding efforts to ‘Keep our Nation Secure, One City at a Time.’

As an ‘ASTORS’ competitor, the NICE Inform will be competing against the industries leading providers of 911 Recording and Analytics.

American Security Today will be holding the 2017 ‘ASTORS’ Awards Presentation Luncheon at 12:00 p.m. to 2:00 p.m, Wednesday, November 15th at ISC East, the Northeast’s largest security industry event, in the Jacob Javits Exhibition Center in New York City.

At ISC East you will have the chance to meet with technical reps from over 225 leading brands in the security industry, allowing you to find out about new products and stay ahead of the competition.

Encompassing everything from Video Surveillance and Access Control to Smart Home Technologies and Unmanned Security, you’re sure to find products and services that will benefit your company and clients.

ASTORS HSA 2017Good luck to NICE Inform on becoming a Winner of the 2017 American Security Today’s Homeland Security Awards Program!

To learn more about NICE for Public Safety visit http://www.nice.com/protecting/what-we-do and http://www.nice.com/protecting/public-safety/nice-inform