Carbyne, a global leader in public safety, the Platinum Award Winner in the 2017 ‘ASTORS’ Homeland Security Awards Program for Best Emergency Response for Fed/State/Local Government and a competitor in the 2018 ‘ASTORS’ Awards, is officially live in the U.S. with its c-Lite, to provide live video calls and pinpoint location capabilities to 911 centers across the country.
c-Lite, is a Next-Generation 911 plugin for legacy 911 call handling systems, and has been adopted by Fayette County, GA and Ocean County, NJ.
(Next Generation 911 Plugin for Legacy E911. Carbyne’s high-availability plugin c-Lite provides NG911 functionality to PSAP’s currently using legacy call-handling software and adds another layer of information which includes: Video Streaming, Accurate Location and Real Time Chat. No Integration. No App. No Risk. Courtesy of Carbyne and YouTube. Posted on Aug 1, 2018.)
The Challenge
Emergency call centers report an average call duration of two minutes and 40 seconds.
The call handler spends most of that time trying to identify the caller, his phone number and location, and only then – listens to the caller’s description of the event.
Trying to “picture” the situation
Call Takers, in their attempt to understand the nature of the emergency, are totally dependent on the verbal description of the caller – due to the fact that their call-handling systems are unable to utilize the video capabilities of the caller’s mobile device.
Locating the event
Legacy network-based location solutions, such as ANI/ALI, are first of all time consuming and furthermore, they are inaccurate.
Finally, most call-taker systems don’t leverage the positioning features of mobile devices, and when they do, they have difficulty providing indoor locations.
The c-Lite Solution
c-Lite is deployed as a plugin product, designed to enhance existing platforms with Carbyne’s state-of-the-art NG911 technologies.
These technologies include pinpoint device-based location, live video streaming from mobile devices, two-way chat and more.
The c-Lite plugin appears as a menu bar, floating on top of your existing system’s interface.
It’s there when you need it.
Just click to open location, video and chat windows.
Carbyne’s comprehensive NG911 system is risk-free, requiring no integration and is non-disruptive.
As a consequence, you preserve the investment in your existing system, with no downtime.
c-Lite works in conjunction with an agency’s legacy call handling software to provide NG911 capabilities without the necessity of integration with existing systems.
Launched this summer, five counties will be implementing c-Lite into their legacy emergency response systems within the next 30 days, including Fayette and Ocean Counties.
With c-Lite, Public Safety Answering Points (PSAPs) will benefit from:
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Precise location services, pinpointing callers within 20 feet for ALL calls, even indoors
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Real-time video streaming
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Live chat with callers in situations where verbal communication may be untenable
“The demand for c-Lite has been tremendous,” explains Eyal Elyashiv, COO-USA for Carbyne.
“Emergency response agencies have been eager to adopt Next Generation 911 for quite some time but have been unable to do so for various reasons.”
“When PSAP decision-makers find out they can get NG911 functionality in an easy to implement, affordable plugin without risk to current operational flows, their interest is immediately piqued.”
“Having Fayette and Ocean Counties go live with c-Lite and additional clients in the coming months is a huge vote of confidence in our life-saving technology.”
“Our advanced platform is easy to implement and slashes time to dispatch by 65% – and that makes all the difference.”
The Benefits of c-Lite Include:
- Cut Response Time
- The call-taker solution shortens response time by Over 60%
- Quicker Evaluation
- Live from-the-field video enhances understanding and quickens evaluation of situations
- Accurate Location
- Accurate location to within 6 meters outdoors and 1 meter indoors
- No Integration Efforts
- Sits on top of a PSAP’s current call-taking system
- Live video
- Overview of all active and previous calls
- Two-Way Chat
- Two-way chat when vocal communication is not possible
- Risk Free
- Risk-Free – Your current methods of operation will still be valid
- No App Needed
- Calls from smart devices – without pre-installed a
- CRM
- Information storage of past calls for future behavior and investigation
Carbyne at a Glance
Carbyne is a global leader in public safety technology.
The company’s Next Generation 911/112 call handling platform sits on a global infrastructure and is supported by a powerful ecosystem which delivers advanced IP-enabled communication features and state-of-the-art caller solutions.
The Carbyne platform delivers rich, accurate, insightful data from any connected device to Public Safety Answering Points (PSAPs), providing call-takers with precise location to within 20 feet, live video streaming, text, chat capabilities and much more.
Carbyne helps PSAPs slash time to dispatch, reduce operational costs and ultimately, save lives.
Founded in 2014, Carbyne is led by a team of entrepreneurs and technological experts, with experience from elite Israeli Defense Force units, and has offices in New York, Mexico, and Kiev, with headquarters in Tel Aviv and New York.
Carbyne Competes in 2018 ‘ASTORS’ Homeland Security Awards Program
AST focuses on Homeland Security and Public Safety Breaking News, the Newest Initiatives and Hottest Technologies in Physical & IT Security, essential to meeting today’s growing security challenges.
The 2018 ‘ASTORS’ Homeland Security Awards Program, is organized to recognize the most distinguished vendors of Physical, IT, Port Security, Law Enforcement, Border Security, First Responders, (Fire, EMT, Military, Support Services Vets, SBA, Medical Tech) as well as the Federal, State, County and Municipal Government Agencies – to acknowledge their outstanding efforts to ‘Keep our Nation Secure, One City at a Time.’
As an ‘ASTORS’ competitor, Carbyne will be competing against the industry’s leading providers of Innovative Mobile Technology Products.
To Learn More about the ‘ASTORS’ Homeland Security Awards Program, see 2017 ‘ASTORS’ Homeland Security Award Winners Honored at ISC East.
Over 100 distinguished guests from National, State and Local Governments, and Industry Leading Corporate Executives from companies allied to Government, gathered from across North America and the Middle East to be honored from disciplines across the Security Industry in their respective fields which included representatives from:
- The Department of Homeland Security(DHS) Science and Technology Directorate (S&T)
- U.S. Customs and Border Protection
- The Department of Justice
- The Security Exchange Commission
- State and Municipal Law Enforcement Agencies
- The Royal Canadian Mounted Police
- Leaders in Private Security
