FL County Moves to NG9-1-1 with Airbus DS Comm VESTA (Learn More)

Hillsborough County’s 9-1-1 Administration has selected Airbus DS Communication’s VESTA® 9-1-1 solution to put the Florida county on the path to implementing Next-Generation 9-1-1.

Airbus DS Communications also will install an IP network that will allow for greater redundancy and resiliency and serve as the foundation for the next generation of Hillsborough County’s public safety communications.

An Airbus DS Communications customer for more than 20 years, Hillsborough County is the fourth most populous county in Florida with more than 1.3 million residents, and answers more than 900,000 emergency calls per year.

(Hear More about Airbus DS Communication’s VESTA® 9-1-1 solution. Courtesy of Airbus DS Communications and YouTube)

The county is comprised of 10 public safety answering points (PSAPs) that will have 100 call taking positions once the upgrade to the VESTA 9-1-1 solution and the new IP network is complete. The full transition to the new system is estimated to take place by October 2017.


“We are honored that Hillsborough County has chosen to work with Airbus DS Communications to upgrade to our latest VESTA 9-1-1 solution,” said Bob Freinberg, CEO of Airbus DS Communications.

“With the new call-handling solution and IP network infrastructure, Hillsborough County will have the flexibility to take on next-generation features such as text-to-9-1-1 and multimedia calls in the future.”

The VESTA 9-1-1 solution will provide Hillsborough County with a geodiverse infrastructure that interconnects the 10 PSAPs. This will allow the agency to establish back-up scenarios so that if one PSAP goes down, its 9-1-1 calls are routed to another.

The county also will have access to the VESTA® Analytics solution which provides powerful reporting tools such as the ability to review individual PSAP performance to strengthen response times and better manage resources.


(Learn More. Hear how the Las Vegas Metro Police Department selected a proven vendor and a proven technology for their Next Generation Call Handling Solution to answer over 3.5 million 9-1-1 calls annually. Courtesy of Airbus DS Communications and YouTube)

Additionally, the VESTA 9-1-1 system provides a user-friendly interface for call takers that can be personalized to match their needs.

Airbus DS Communications, an Airbus Defense and Space Inc. company, is a global leader and trusted source for mission-critical communications technologies.

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The VESTA® product suite provides Next Generation 9-1-1 call processing systems, land mobile radio solutions and emergency notification applications, creating smarter ways to keep all our communities safe.

The company received the Frost and Sullivan 2016 Best Practices award as the NG9-1-1 Company of the Year.