9-1-1 call takers are uniquely trained to gather information and dispatch resources. Bypassing this critical step places innocent people and first responders in harm's way. Any school safety solution must place a voice call to 9-1-1, and allow the men and women who take those calls to use their training and expertise to manage the response process. (Courtesy of Rave Mobile Safety)
9-1-1 call takers are uniquely trained to gather information and dispatch resources. Bypassing this critical step places innocent people and first responders in harm's way. Any school safety solution must place a voice call to 9-1-1, and allow the men and women who take those calls to use their training and expertise to manage the response process. (Courtesy of Rave Mobile Safety)

By Sean Lauziere, MPA

Emergency professionals are trained and prepared to deal with every unexpected situation imaginable. 9-1-1 serves as the incident command during times of emergency.

They dispatch resources to the scene like first responders who are given essential information, follow procedures and work as a team.

What is Self-Dispatch?

Self-Dispatch is when any person shows up to an active scene without being sent by 9-1-1.

TRUSTED WHEN SECONDS COUNT Rave Mobile Safety is a trusted partner for safety software protecting millions of individuals, and Two-Time Award Winner of the 2017 ‘ASTORS’ Homeland Security Awards Program, provides organizations with innovative tools to prepare better, respond faster, and communicate more effectively during incidents.
TRUSTED WHEN SECONDS COUNT Rave Mobile Safety is a trusted partner for safety software protecting millions of individuals, providing organizations with innovative tools to prepare better, respond faster, and communicate more effectively during incidents.

Self-Dispatching is seen most often in two different scenarios:

One example of self-dispatching occurs when an off-duty public safety professional like a police officer responds to an incident.

  • They might hear something over the radio or be in the area of an active situation and go to the scene of the incident without knowing crucial details or specific protocols for the situation.

  • While they have high level information like the location, problems arise when safety professionals decide to self-dispatch.

  • Solo missions lead to increased risk for everyone involved.

The other scenario is when everyday citizens or even off-duty emergency professionals decide to self-dispatch.

  • They may hear information about an incident in real-time on the news, through a friend or read an update on social media.

  • It may seem heroic, but acting on this unreliable information unnecessarily adds to the chaos and danger involved for all.

Lack of Information

When 9-1-1 takes a call, the dispatcher enters all the information they receive into their system to share with the first responders sent to the scene.

The critical information they collect and share ranges depending on the incident, but includes life-saving facts like location within a building, personal information and details of what’s happening on the scene.

Smart911 Safety Profiles help 9-1-1 call takers and first responders make faster and better decisions,
shorten response times, and save lives.

The physical and mental health of any citizens involved in the initial call are also important factors for dispatched resources to know when assessing risk.

Self-dispatchers don’t have access to this critical information.

By reacting to information overheard on the radio or news, they are missing the full picture and are walking into the situation blind.

Police cars 20 miles from an incident will receive an alert about it.

Cars from several different towns may start heading towards the danger, but they are often on different radio bands and not communicating.

These uncoordinated efforts result in multiple protocols being broken. Not having the correct information needed hinders organized rescue efforts.

Courtesy of Rave Mobile Safety
Easily identifiable safety vests are often given out to approved first responders so they can be easily recognized by citizens and among each other. (Courtesy of Rave Mobile Safety)

Easily identifiable safety vests are often given out to approved first responders so they can be easily recognized by citizens and among each other.

This helps people know to get out of their way.

Self-dispatchers can be difficult to identify in a chaotic situation, creating a lack of information for all the responsible parties.

Risk for First Responders

There is always a risk for any first responders when first entering a scene.

Critical situations can involve risks including chemical, biological, radiological and explosive devices.

These natural and man-made disasters are a threat to anyone on scene, but even more so when a self-dispatcher arrives blind to the already risky situation.

Uncoordinated resources like self-dispatchers add additional risk for emergency personnel.

If an on-duty police officer decides to self-dispatch, they are leaving the area under their supervision without notice.

Lives are at risk when safety personnel leave their local communities. It reduces the level of protection and support should a second emergency occur, making the area more vulnerable.

Self-dispatchers also take away resources from fire-fighters and other emergency personnel assigned to the scene.

When 9-1-1 dispatched resources arrive on location, they are all aware of the procedures in place for the incident at hand and are accounted for.

During the Ferguson riots of 2014, police officers arrived to help without riot gear.

Resources are limited, and without the proper equipment like shields and gas masks, responders are on no value on the front line.

9-1-1 call takers are uniquely trained to gather information and dispatch resources. Bypassing this critical step places innocent people and first responders in harm's way.
9-1-1 call takers are uniquely trained to gather information and dispatch resources. Bypassing this critical step places innocent people and first responders in harm’s way. (Courtesy of Rave Mobile Safety)

When resources show up that have not been requested, the incident management system fails.

The scene of an emergency is already chaotic, and self-dispatchers create additional risks for emergency professionals that are unnecessary and avoidable.

Reduced Awareness

Self-dispatchers don’t have context into the scene they’re walking into.

They don’t know what to prepare for or have access to floor plans to know where to go.

Self-dispatchers enter the scene blind with zero situational awareness.

With the Smart911 app, your community members can easily sign up for Smart911 from anywhere and receive weather alerts relevant to them wherever they are.
For instance, Rave Mobile Safety’s Smart911 app, which enables your community members to easily sign up and input relevant information as to medical conditions, and more.

The International Association of Fire Chiefs (IAFC) and the National Volunteer Fire Council (NVFC) discourage the practice of self-dispatch among emergency response personnel to emergency incidents without notification or request.

The association sites that in past incidents, fire departments have struggled to allocate additional resources to managed self-dispatchers that arrive on scene.

This uncontrolled and uncoordinated arrival of self-dispatches at emergencies creates accountability issues as well as an additional safety risk to all because they are not aware of the overall strategic plan.

On-Site Confusion

9-1-1 centers are responsible for everyone on-site during an emergency.

The firefighter first responder not only improved response time but also greatly increased survivability independent of the arrival time of the better-equipped EMS unit

This includes the citizens that called, the deployed first responders, and many other involved groups depending on the situation.

9-1-1 is accountable when self-dispatchers arrive, creating a hindrance. Not only is the call center dealing with the situation at hand, they also have to worry about this additional liability.

9-1-1 also puts all first responders in the same notification chain – sheriffs, police agencies, safety officers, authorities, and more.

This allows all involved parties to stay informed and take appropriate action immediately.

If a community has a critical communications system in place, (like Panic Button) they can share critical response data for enhanced coordination between authorized app users, 9-1-1 call takers and first responders that saves time when it matters most.

This streamlined communication helps reduce confusion.

(See briefly how a panic button works. How, in seconds, Rave Panic Button clearly communicates an emergency to 9-1-1, faculty, staff, and security resource officers.Courtesy of Rave Mobile Safety and YouTube.)

The report detailing the Sandy Hook shooting response was released January 2018.

The report states that search and clear procedures at the school were difficult because of the number of personnel who self-deployed from multiple agencies.

Self dispatchers creates unnecessary on-site confusion.

Incorrect Targets

Any new or unidentified person in an active shooter incident is seen as a suspect.

First responders that have been properly dispatched are put at a disadvantage by having identify and to account for self-dispatchers.

By blocking 9-1-1, self-dispatchers put themselves on an island are isolated from necessary communication from the teams in charge.

Other Adverse Consequences

There are many reasons why 911 help is needed, and self-dispatch only helps in niche scenarios.

In schools, towns, and organizations everywhere, a majority of 9-1-1 calls are related to medical issues.

A student breaking her arm or employee having an asthma attack needs streamlined communication to get help fast.

It is essential that professionals act as a team in any type of crisis. No one should work in emergencies without a clear mission and a plan. Self-missions do not exist. 9-1-1 call takers are uniquely trained to gather information and dispatch resources. Bypassing this critical step places innocent people and first responders in harm's way. (Courtesy of Rave Mobile Safety)
It is essential that professionals act as a team in any type of crisis. No one should work in emergencies without a clear mission and a plan. Self-missions do not exist. 9-1-1 call takers are uniquely trained to gather information and dispatch resources. Bypassing this critical step places innocent people and first responders in harm’s way. (Courtesy of Rave Mobile Safety)

Self-dispatching can’t help day to day instances that 9-1-1 is often called for.

Organizations relying on self-dispatching as their safety plan won’t get any assistance from self-dispatchers on their most common and daily incidences.

Every child is taught to dial 9-1-1 during an emergency and get help from the experts in charge. When you were growing up, you were never taught to self-dispatch.

Self-dispatching goes against this core lesson we were all raised knowing and blocks 911 from entering the process.

It is understandable that off duty first responders and everyday citizens would want to jump into the fray to help instead of sitting idly by. Self-dispatch may seem appealing to some school administrators.

Those who have never been involved with Public Safety Answering Points (PSAP) like 9-1-1 call centers may think self-dispatching is a cure all.

In the event of an on-site crisis, a user can activate the Rave Panic
Button app system by pushing one of the FIVE emergency button types. Upon activation,
the user’s phone will immediately dial 9-1-1 and at the same time, a preset notification
is delivered to all necessary personnel including staff, and security.
In the event of an on-site crisis, a user can activate the Rave Panic
Button app system by pushing one of the FIVE emergency button types. Upon activation,
the user’s phone will immediately dial 9-1-1 and at the same time, a preset notification
is delivered to all necessary personnel including staff, and security.

However, emergency situations have the most positive outcomes when plans are in place, protocol is followed, and communication is straightforward.

Only people with direct insight into the coordination of the situation, like dispatchers, have the required knowledge and capacity to decide what resources are needed when and where to eliminate additional chaos during an emergency.

Rave Panic Button
In Seconds, the Rave Panic Button App Immediately Calls 9-1-1 & Alerts Staff, Security, Enhancing Collaboration & Saving Lives

Notifying 9-1-1 is a crucial first step and should never be bypassed during an emergency.

Rave Panic Button is only solution that immediately provides 9-1-1 the type of emergency, location of incident, and has direct access to floor plans, access points, and other key facility data through software installed at the 9-1-1 center.

Through this direct integration with 9-1-1, 9-1-1 serves as incident command and can dispatch proper resources to respond to the scene and initiate real-time communication with school administrators and key staff through the Rave Panic Button app.

Rave Panic Button shortens response times, reduces confusion, and improves safety for all those in the immediate area by providing immediate information to 9-1-1 and key personnel with a single button push during the first crucial seconds of an event.

About the Author

Sean Lauziere, MPA, Government Affairs Representative, Rave Mobile Safety
Sean Lauziere, MPA, Government Affairs Representative, Rave Mobile Safety

Sean Lauziere, MPA, has over 10 years of experience as a policy analyst, administrator and government affairs representative with a demonstrated history of working in both the public and private sectors across multiple verticals and all three levels of government.

He formerly served as Human Rights Commissioner in the city of Worcester, MA, New England’s second largest municipality.

In his current role as Government Affairs Representative at Rave Mobile Safety, he manages state level accounts and engage with executive and legislative stakeholders, draft and gain support for legislation, develop relationships with nonprofits and advocates to generate grassroots support, and work to implement Rave technologies at the state level.

Rave Mobile Security Triple Winner in the 2018 ‘ASTORS’ Homeland Security Awards Program

Rave Mobile Safety

2018 ASTORS Platinum

  • Best Risk, Crisis Management System

  • Rave Panic Button

 

 

2018 ASTORS Silver

      • Best Best Mobile Technology Product

  • Rave Guardian

 

 

2018 ASTORS Bronze

  • Best Mass Notification System-Software

  • Rave Alert

  • *Rave is also a 2017 ‘ASTORS’ Platinum Award Winner

 

The Annual ‘ASTORS’ Awards Program is specifically designed to honor distinguished government and vendor solutions that deliver enhanced value, benefit and intelligence to end users in a variety of government, homeland security and public safety vertical markets.

William "Bill" Bratton, former police commissioner of the New York Police Department (NYPD), the Boston Police Department (BPD) and former chief of the Los Angeles Police Department (LAPD), will speak at the 2019 'ASTORS' Homeland Security Awards Luncheon at ISC East 2019, on Wednesday, November 20th, at the Jacob Javits Convention Center (Courtesy of Teneo Risk)
Bill Bratton, former police commissioner of the New York Police Department (NYPD), the Boston Police Department (BPD) and former chief of the Los Angeles Police Department (LAPD), will speak at the 2019 ‘ASTORS’ Homeland Security Awards Luncheon at ISC East 2019, on Wednesday, November 20th, at the Jacob Javits Convention Center (Courtesy of Teneo Risk)

The 2018 ‘ASTORS’ Awards Program drew an overwhelming response from industry leaders with a record high number of corporate and government nominations received, as well as record breaking ‘ASTORS’ Presentation Luncheon Attendees, with top firms trying to register for the exclusive high – end luncheon and networking opportunity – right up to the event kickoff on Wednesday afternoon, at the ISC East registration!

Over 130 distinguished guests representing National, State and Local Governments, and Industry Leading Corporate Firms, gathered from across North America, Europe and the Middle East to be honored among their peers in their respective fields which included:

2018 ASTORS

  • The Department of Homeland Security
  • The Federal Protective Service (FPS)
  • Argonne National Laboratory
  • The Department of Homeland Security
  • The Department of Justice
  • The Security Exchange Commission Office of Personnel Management
  • U.S. Customs and Border Protection
  • Viasat, Hanwha Techwin, Lenel, Konica Minolta Business Solutions, Verint, Canon U.S.A., BriefCam, Pivot3, Milestone Systems, Allied Universal, Ameristar Perimeter Security and More!

The Annual ‘ASTORS’ Awards is the preeminent U.S. Homeland Security Awards Program highlighting the most cutting-edge and forward-thinking security solutions coming onto the market today, to ensure our readers have the information they need to stay ahead of the competition, and keep our Nation safe – one facility, street, and city at a time.

The 2018 ‘ASTORS’ Homeland Security Awards Program was Proudly Sponsored by ATI SystemsAttivo NetworksAutomatic SystemsDesktop Alertand Royal Holdings Technologies.

Nominations are now being accepted for the 2019 ‘ASTORS’ Homeland Security Awards at https://americansecuritytoday.com/ast-awards/.

AST-Image-of-Eagle-and-Flag-resized-2

Comprehensive List of Categories Include:

Access Control/ Identification Personal/Protective Equipment Law Enforcement Counter Terrorism
Perimeter Barrier/ Deterrent System Interagency Interdiction Operation Cloud Computing/Storage Solution
Facial/IRIS Recognition Body Worn Video Product Cyber Security
Video Surveillance/VMS Mobile Technology Anti-Malware
Audio Analytics Disaster Preparedness ID Management
Thermal/Infrared Camera Mass Notification System Fire & Safety
Metal/Weapon Detection Rescue Operations Critical Infrastructure
License Plate Recognition Detection Products And Many Others!

Don’t see a Direct Hit for your Product, Agency or Organization?

Submit your category recommendation for consideration to Michael Madsen, AST Publisher at: mmadsen@americansecuritytoday.com.

2018 Champions Edition

See the 2018 ‘ASTORS’ Champions Edition – ‘Best Products of 2018 ‘ Year in Review’ for in-depth coverage of the outstanding products and services of firms receiving American Security Today’s 2018‘ASTORS’ Homeland Security Awards.’

Nominations for the AST 2019 ‘ASTORS’ Homeland Security Awards Program will officially open as of January 1st, 2019 at americansecuritytoday.com.

Enter Early to Maximize Media Coverage of your Products and Services at Kickoff, and Get the Recognition Your Organization Deserves!

And be sure to Register Early for the 2019 ‘ASTORS’ Awards Presentation Luncheon at ISC East 2019 to ensure your place at this limited- space event!

2018 ‘ASTORS’ Homeland Security Awards Luncheon at ISC East

Why the 2019 ‘ASTORS’ Homeland Security Awards Program?

American Security Today’s comprehensive Annual Homeland Security Awards Program is organized to recognize the most distinguished vendors of physical, IT, port security, law enforcement, and first responders, in acknowledgment of their outstanding efforts to ‘Keep our Nation Secure, One City at a Time.’

Why American Security Today?

American Security Today is uniquely focused on the broader Homeland Security & Public Safety marketplace with over 70,000 readers at the Federal, State and local levels of government as well as firms allied to government.

The old traditional security marketplace has been covered by a host of security publications that have changed little over many years.

American Security Today brings forward a fresh compelling look and read with our customized digital publications that provides our readers with solutions to their challenges.

Our Editorial staff provides a full plate of topics for our AST monthly digital editions, AST Website and AST Daily News Alerts.

The editorial calendar and AST’s high drawing website features 23 different Technology and Marketing Sectors such as Access Control, Perimeter Protection, Video Surveillance/Analytics, Airport Security, Border Security, CBRNE Detection, Border Security, Ports, Cybersecurity, Networking Security, Encryption, Law Enforcement, First Responders, Campus Security, Security Services, Corporate Facilities and Emergency Response among others.

These sectors are part of the new integration, where these major applications communicate with one another in a variety of solutions to protect our cities and critical infrastructure.

AST has Expanded readership into vital Critical Infrastructure audiences such as Protection of Nuclear Facilities, Water Plants & Dams, Bridges & Tunnels, and other Potential targets of terrorism.

Other areas of concern include Transportation Hubs, Public Assemblies, Government Facilities, Sporting & Concert Stadiums, our Nation’s Schools & Universities, and Commercial Business Destinations – enticing targets for extremist or lone wolf attacks due to the large number of persons and resources clustered together.

Rave’s solutions helped to improve response times and reduce the impact of emergency events in thousands of incidents to help residents, students and employees.

Some examples include helping better identify and communicate with vulnerable needs populations during wildfires, facilitating evacuations during floods and hurricanes, soliciting anonymous tips about bullying or potential school threats, providing critical information on 9-1-1 calls, and enabling silent communication during domestic violence incidents.

To read some of these amazing case studies visit the Rave Mobile Safety website

Rave Mobile Safety in 60 Seconds

(See for yourself the impact of Rave Mobile Safety technology in 60 Seconds. Courtesy of Rave Mobile Safety and YouTube. Posted on an 31, 2017.)