
NCI, Inc., a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, has launched artificial intelligence (AI) solution Shai.
Shai stands for Scaling Humans with Artificial Intelligence and is one of the first American-made “operational AI” solutions coded entirely on U.S. soil, therefore meeting federal agencies’ rigorous cybersecurity requirements.
This solution will significantly save costs and increase efficiencies by automating repetitive, high-volume tasks for agencies with systems and tools already in place.
“Unlike other AI solutions being offered to federal customers, Shai is 100 percent American-made, maintained and continually assessed by NCI cybersecurity experts supporting the U.S. Army’s Network Enterprise Technology Command (NETCOM),” explains Brad Mascho, NCI’s chief AI officer.
“We have taken a strict and industry-leading security posture for our Shai capability to ensure it can safely interact with federal systems.”
(NCI’s AI solution, Shai, automates repetitive, high-volume tasks by working with the systems and tools you already have in place. Shai offers never-before-seen efficiencies, dependability, accuracy and cost savings to organizations – which empowers your workforce to scale and reach their human potential. Courtesy of NCI Inc., and YouTube. Posted on Mar 27, 2018)
NCI’s AI solution is trained to focus on highly-repetitive tasks in three strategic focus areas:
- Service desk support
- Back office support, and
- Data entry/data migration
Examples of Shai’s work include account creation and maintenance, financial audit preparation, census and visa form processing, and information gathering for background checks and much more.
Shai’s proprietary software allows it to log in to applications in the same way as any user. As a result, Shai does not need any APIs and can interact with any software or legacy system, just like any employee.
Deloitte’s Center for Government Insights has estimated that AI could save at least 44 percent, or 96.7 million hours, out of the 4.3 billion federal hours worked annually, potentially saving $3.3 billion.

“Our AI solution is a transformative technology that will enable government agencies to leverage and build on capabilities already being developed in the private sector,” said Paul A. Dillahay, president and CEO of NCI.
“NCI is differentiating our “AI-as-a-Service” offering by providing our customers with a proven, American-made product coupled with our dedicated services as an experienced government partner.”
“We know it is only through the combination of a dedicated government contractor and a superior solution that the federal sector will be able to truly realize the benefits of AI.”
“We look forward to partnering with our customers in a period of increasing time demands and fiscal constraints to help them realize the vast opportunities for increased compliance, efficiency and cost savings that AI can provide.”
