The Riverside County Sheriff’s Office (RCSD), the second largest Sheriff’s Office in California has upgraded to the latest NICE Inform multimedia recording and incident intelligence technology as it transitions to an all IP environment in preparation for Next Generation 9-1-1.
NICE Inform was recognized as the Platinum Award Winner for Best 911 Recording & Analytics Solution in the 2017 ‘ASTORS’ Homeland Security Awards Program’, and a strong competitor in the 2018 ‘ASTORS’ Awards.
Riverside County is one of the largest counties in the United States, both in terms of population and land area, and the Riverside County Sheriff’s Department provides much of the region’s law enforcement.
Its three dispatch centers are a critical link between the community and patrol units in the field, handling over 1.8 million calls annually.
Following the lead of California’s Next Generation 9-1-1 initiative, and to better serve the needs of its citizens, the Riverside County Sheriff’s Office recently replaced its aging 9-1-1 system with Motorola Solutions’ VESTA® NG9-1-1-ready call handling solution.
This necessitated upgrading to the latest future-proof, NENA i3-compliant NICE Inform recording technology.
NICE Inform’s certified integration with VESTA means that the Sheriff’s Department can record its IP communications natively today, while equipping itself for a seamless transition to recording 9-1-1 SMS texts and other rich multimedia communications and data that will be available through NG9-1-1 in the future.
The Riverside County Sheriff’s Office plans to deploy text-to-911 by year-end.
“As more and more Public Safety agencies across North America invest in Next Generation 9-1-1 call-taking technology, they need confidence that their multimedia recording solution can adapt and integrate into their IP environment and handle new modes of communication and multimedia data in the future,” said Chris Wooten, Executive Vice President, NICE.
“NICE Inform was designed with exactly that in mind.”
NICE Inform captures, manages, and synchronizes multi-channel interactions between citizens, PSAPs and first responders, to provide a complete, true record of incidents.
It assembles telephony and radio communications into an authentic incident timeline along with SMS 9-1-1 texts, CAD incident data, GIS, screen recordings, video and other multimedia, for comprehensive insight into the ‘who, what, when, where and why’ of incidents.
Improve the Performance of and Future-Proof Your Operations
Next Generation 911, Text-to-911, Public Safety LTE, increasing citizen needs and expectations as well as new Quality Assurance standards are all dramatically changing the Public Safety communications landscape.
That’s why NICE is reinventing recording – to help you improve your PSAP operations today while also preparing for what’s on the horizon.
The revolutionary new NICE Inform captures and analyzes ALL of your communications to put recording to work for you.
Powered by CAD Incident Analytics, NICE Inform lets you use CAD data to instantly find all 911, radio and text calls associated with incidents for investigations and to perform Quality Assurance (QA) evaluations in half the time.
Say goodbye to waiting days or weeks for manual reports and make smarter decisions faster using Inform Elite’s Incident Intelligence Dashboards.
See your performance metrics and identify issues earlier, so you can meet your performance targets and improve your emergency response.
NICE Inform Application Suite
NICE Inform is a suite of modular applications for incident information management that can run over traditional and IP-based networks.
It records multimedia interactions between the public, emergency centers and first responders.
All captured incident information is then synchronized and put it into context to help you improve investigations, policy compliance and employee performance.
Learn More about each of the NICE Inform Application Suite components by clicking below:
- Audio, Screen & Text-to-911 Recording
- CAD Incident Analytics Integration
- Multimedia Incident Reconstruction
- Quality Assurance
- Incident Intelligence Dashboards & Reporting
- Audio Analytics
- Real-Time Decision Support
(Learn More. Hear from Anita Pitt, 9-1-1 Program Manager for the Brazos Valley Council of Governments (BVCOG), discusses BVCOG’s text-to-911 initiative. BVCOG’s seven 9-1-1 centers have deployed NICE Inform to record and manage reproduction requests for all emergency calls, including text-to-911 communications. Courtesy of NICE and YouTube)
The Riverside County Sheriff is Hiring!
The Riverside County Sheriff’s Department serves the unincorporated areas of Riverside County, as well as several incorporated contract cities and is responsible for policing nearly 1.4 million residents of the county’s 2.3 million population.
Riverside County stretches across Southern California from the Colorado River in the east to Norco, Corona and Wildomar in the west, providing much of the region’s law enforcement via ten Sheriff’s Stations spread across the region.
The Riverside County Sheriff’s Communications Bureau is the critical link between the community and patrol units in the field, maintaining three dispatch centers in Riverside, Palm Desert, and Blythe, which handle over 1.8 million calls annually.
The centers are responsible for dispatching patrol units to calls for service, and specialized units, such as HDT (Hazardous Device Team), SWAT (Special Weapons and Tactics).
(Learn More about The Riverside County Sheriff’s Department, courtesy of RCSD and YouTube. Posted on Apr 8, 2015)
Non-sworn correctional deputies, as well as lateral and pre-service sworn deputies, are being sought to staff our five correctional facilities.
Other communications and classified positions are also open.
The Riverside County Sheriff’s Department is having a Correctional Deputy expedited hiring event on Saturday June 2nd, 2018, at Ben Clark Public Safety Training Center from 8am to 12:30pm.
To pre-register or if you have any questions, please contact Human Resources at 1-888-Join-RSD or email HRSheriffRecruiter@rivco.org
NICE at a Glance
NICE is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens.
Over 22,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions.
NICE Inform Competes in 2018 ‘ASTORS’ Homeland Security Awards Program
AST focuses on Homeland Security and Public Safety Breaking News, the Newest Initiatives and Hottest Technologies in Physical & IT Security, essential to meeting today’s growing security challenges.
The 2018 ‘ASTORS’ Homeland Security Awards Program, is organized to recognize the most distinguished vendors of Physical, IT, Port Security, Law Enforcement, Border Security, First Responders, (Fire, EMT, Military, Support Services Vets, SBA, Medical Tech) as well as the Federal, State, County and Municipal Government Agencies – to acknowledge their outstanding efforts to ‘Keep our Nation Secure, One City at a Time.’
As a 2018 ‘ASTORS’ Award Competitor, NICE Inform will be competing against the industry’s leading providers of Innovative 911 Recording & Analytics Solutions.
To Learn More about the ‘ASTORS’ Homeland Security Awards Program, see 2017 ‘ASTORS’ Homeland Security Award Winners Honored at ISC East.
Over 100 distinguished guests from National, State and Local Governments, and Industry Leading Corporate Executives from companies allied to Government, gathered from across North America and the Middle East to be honored from disciplines across the Security Industry in their respective fields which included representatives from:
- The Department of Homeland Security
- The Department of Justice
- The Security Exchange Commission
- State and Municipal Law Enforcement Agencies
- Leaders in Private Security