SERESA Offers Smart911 Services in Michigan (Learn More – Video)

Public safety officials in the Cities of Eastpointe, Roseville, and St. Clair Shores Michigan has announced that Smart911 is now available to all individuals within the three cities.

Smart911 is a free service available across the Country, which allows individuals and families to sign up online to provide key information to 9-1-1 call takers during an emergency.

Eastpointe City Manager and current SERESA Chairman Steve Duchane stated, “SERESA, as our tri-city collaborative, was quick to partner with as it represents the key objective, efficient effective service for our community of over 124,000 residents.”

(In rural areas, cellphone signals bounce off neighboring county cell towers. When you sign up for Smart911, if you ever call 9-1-1, the call taker can use your information to save valuable time when seconds count. Courtesy of RaveMobileSafety and YouTube)

“Smart911 saves critical time in an emergency and has proven to save lives nationwide,” said SERESA Board member and Roseville Fire Chief Mike Holland.

“The additional information provided in a Smart911 Safety Profile enables us to know exactly where we are going and who we are looking for in a house fire or at the scene of a vehicle accident, those details can help us respond faster and more efficiently.”

Smart911 allows citizens to create a Safety Profile at for their household that includes any information they want 9-1-1 and response teams to have in the event of an emergency.

(Courtesy of RaveMobileSafety and YouTube)

When a citizen makes an emergency call, their Safety Profile is automatically displayed to the 9-1-1 call taker, allowing them to send the right response teams to the right location with the right information.

“Citizens that create a Safety Profile will be better prepared in all towns and county’s across the country that support Smat911,” stated Eastpointe Public Safety Director John McNeilance.

“The Safety Profile travels with you and the additional information provided allows us to send the right response teams faster.”

The 9-1-1 caller’s Safety Profile contains family member information, photos, medical conditions, disabilities, exact addresses, even pet information, which lets 9-1-1 and first responders quickly send the right help to the right location.

With Smart911, citizens can link both home and work addresses to mobile phones, which can be passed on to responders in the field for more a detailed, rapid response.

Additional information including pets in the home, vehicle details in the event of an accident, and even emergency contacts can all be included in a Safety Profile. All information is optional and the citizen has the ability to choose what details they would like to include.

“The benefits of this information on a 9-1-1 call from a cell phone are immeasurable”, said SERESA Executive Director, Cherie Bartram.

“Mobile phones do not provide an address to the 9-1-1 call taker. These emergency situations are often the worse of a person’s life and the Safety Profile can speak for you when you might be unable.”


Smart911 is currently available in 40 states and more than 1,500 municipalities across the country, and has been credited with positively impacting emergency outcomes including a missing child in which the girls photo and physical description were immediately available to 9-1-1 and responders, as well as a heart attack victim where an address and medical notes allowed responders to be dispatched to his location quickly.

Citizens are encouraged to create their Safety Profile with Smart911 today to have their information immediately available to 9-1-1 and to receive emergency notifications. Smart911 is private and secure, is only used for emergency responses, and only made available to the 9-1-1 system in the event of an emergency call.