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“The pandemic has increased demand for remote onboarding and authentication. There has been a rise in fraud attempts, including phishing scams that try to trick people into exposing sensitive information such as their password. Because biometrics are based on “something you are” and not “something you know,” they offer greater security,” explains ID R&D Co-Founder and President Alexey Khitrov. “We see voice becoming more popular as call center traffic increases because of COVID and also because companies like Amazon are adding voice biometric authentication into their cloud contact center.” 
Access Control & Identification

Adding Automated Voice Matching to Trusted Digital IDs to Aid Call...

Tammy Waitt -
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