Thales has added a new advanced voice biometric authentication solution to the Thales Trusted Digital Identity Service Platform, to support mobile operators for onboarding and authentication.
This new voice biometrics offering meets the growing demand of mobile operator call centers to fight identity fraud while continuing to provide a seamless customer experience.
Thales automated voice biometrics is being delivered in partnership with ID R&D, a recognized industry leader in AI-based voice, face, and behavioral biometrics and voice and face anti-spoofing products.
Voice matching capabilities will serve to further strengthen the Thales Trusted Digital Identity Platform, which already incorporates identity document verification and facial and fingerprint recognition.
What is Voice Biometrics?
Voice biometrics is the science of using a person’s voice as a uniquely identifying biological characteristic in order to authenticate them.
Also referred to as voice verification or voice matching , voice biometrics enables fast, frictionless and highly secure access for a range of use cases from call center, mobile and online applications to chatbots, IoT devices and physical access.
(See a brief demonstration IDVoice Voice Biometric + Anti-spoofing, by ID R&D. Courtesy of Alexey Khitrov and YouTube.)
Call center operators are tasked with verifying the identity of callers in order to detect identity fraud attempts.
The current process using Knowledge Based Authentication (KBA), has proven ineffective and frustrating for legitimate subscribers, which compromises the customer experience.
Thales’ automated voice matching solution by contrast, is both completely transparent and unobtrusive for callers and requires no input or training on the part of call center staff.
This new automated voice match approach allows to detect fraudsters trying to impersonate customers.
Callers’ voices are compared rapidly with stored voiceprints of known fraudsters and individuals associated with suspicious call patterns.
With strong performance in the 2019 NIST Speaker Recognition Evaluation, ID R&D’s technology is recognized as offering unprecedented accuracy, speed and reliability.
Thales voice matching solution, also supports seamless authentication of legitimate customers, and with user consent, further opens the door to securely access personalized service offers.
“Fraudsters are now targeting more and more remote channels like call centers to impersonate legitimate customers,” explained Guillaume Lafaix, VP Mobile Connectivity Solutions at Thales.
“But the unique characteristics of the voice therefore represent a powerful asset to fight those types of fraud.”
“Captured effortlessly at enrollment, voice biometrics also establish a pathway for enhancing the long-term customer experience.”
Following a recent implementation by a leading mobile operator, Thales voice biometrics proved so effective in identifying fraudulent callers that it is now being extended to new use cases with existing user authentication, to replace login and passwords, all this while in full compliance with local regulations related to privacy.
“ID R&D provides a new generation of voice biometrics that enables superior security and better user experiences,” explained Alexey Khitrov, CEO at ID R&D.
“Partnering with Thales to detect and avoid fraud without imposing friction on customers and without giving any clues to fraudsters is exciting.”
“With this solution, we offer mobile operators a strong case for deploying voice biometrics to stop fraud during new subscriber enrollment and subsequently strengthen ongoing authentication.”
To Learn More, go to https://www.thalesgroup.com/en/markets/digital-identity-and-security/mobile/id-security and for voice matching see https://www.idrnd.ai/voice-biometrics/.
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