DHS Launches New Office for Victims of Illegal Immigrant Crime (… More)

Office built with input from victims impacted by crime

Homeland Security Secretary John F. Kelly announced today, the official launch of the U.S. Immigration and Customs Enforcement (ICE) Victims of Immigration Crime Engagement Office (VOICE).

The VOICE office will assist victims of crimes committed by criminal aliens.

Secretary of Homeland Security John F. Kelly
Secretary of Homeland Security John F. Kelly

ICE built the VOICE office in response to the Executive Order entitled Enhancing Public Safety in the Interior of the United States, which directed DHS to create an office to support victims of crimes committed by criminal aliens.

“All crime is terrible, but these victims are unique—and too often ignored,” said Secretary Kelly.

“They are casualties of crimes that should never have taken place—because the people who victimized them often times should not have been in the country in the first place.”

The key objectives of the VOICE office are:

  • Use a victim-centered approach to acknowledge and support victims and their families
  • Promote awareness of available services to crime victims
  • Build collaborative partnerships with community stakeholders assisting victims

ICE has established a toll-free hotline staffed with operators who will triage calls to ensure victims receive the support they need.

The number is 1-855-48-VOICE or 1-855-488-6423.

(Learn More as Kate Steinle’s family speaks with Anderson Cooper about the legal action they are taking after she was shot and killed by an undocumented immigrant. Courtesy of CNN and YouTube. Published Sep 3, 2015)

The types of assistance people impacted by crimes committed by illegal aliens can expect include:

Local contacts to help with unique victim requests

  • ICE community relations officers will serve as a local representative explaining to victims what information is available and to help victims understand the immigration enforcement and removal process.

Access to social service professionals able to refer victims to resources and service providers

  • ICE has a cadre of 27 victim assistance specialists located across the country available to direct victims to a wide range of resources.
  • The victim assistance specialists possess a high degree of specialized victim assistance expertise and training.

Assistance signing-up to receive automated custody status information

  • The DHS-Victim Information and Notification Exchange (DHS-VINE) is an automated service being launched today that will help victims track the immigration custody status of illegal alien perpetrators of crime.
  • More information about DHS-VINE and how to sign-up to receive automated alerts can be found at: https://vinelink.dhs.gov.
  • Additional criminal or immigration history may be available about an illegal alien to victims or their families
    • ICE will work with requesting individuals to determine what releasable information is available to victims about an alien involved in a crime.

(Jim Steinle, who’s 32-year-old daughter Kathryn was killed at a San Francisco pier, provided testimony at a Senate Judiciary Committee hearing on illegal immigration enforcement. Courtesy of The Hill Newspaper and YouTube. Published Jul 21, 2015)

How to Access VINE

Victims and other concerned citizens can look up offenders and register for offender custody status notifications by phone, email, text message or TTY device.


Image Credit: VINEmobile
  • VINELink.com is the online portal for VINE. VINELink can be accessed 24 hours a day, seven days a week, to provide the most reliable information for custody status changes and criminal case information.


  • VINEmobile™ is the on-the-go version of VINE that lets you access vital information right from your mobile device. VINEmobile is available for iOS and Android devices and is completely free for users.


  • Toll-free phone support from the Appriss Customer First Center is available 24/7/365 for callers who need help locating an offender, registering for notifications, or accessing victim services in their area.
  • Over 200 languages are available via live operator support at 1 866 277 7477 (OPTION 2)

ICE is employing a measured approach to building the VOICE office—meaning that it intends to expand the services VOICE offers in the future.

ICE banner

This approach allows the office to provide immediate services to victims, but will also allow the agency to collect metrics and information to determine additional resource needs and how the office can best serve victims and their families moving forward.