IFD Upgrades to Extinguish Network Connectivity Challenges (Video)

Cradlepoint, is helping the Indianapolis Fire Department (IFD) ensure firefighters have the communications tools needed to keep a population of more than 2 million people safe when and where rescues are needed.

Serving the 12th largest city in the U.S., the IFD’s fleet of 43 fire engines and 22 ladder trucks protects 278 square miles of varying landscape, from farms and countryside to the urban centers of Indianapolis.

The department is also responsible for four bureaus, including several divisions such as fire and life safety, special operations, training, fire operations, administration, and EMS.

(See the IFD in Action. Courtesy of IFD, BDdrumline08 and YouTube)

To ensure the IFD can cover such a broad range of environments and operations, the department needed a reliable connectivity solution that covers firefighters wherever duty calls.

With Cradlepoint’s cloud-managed LTE solutions in place, the IFD’s IT Department can connect every truck and firefighter no matter where they travel with a network that is easy to manage across Indianapolis.

With Cradlepoint, they can always count on having access to that vital data whenever and wherever they need it
With Cradlepoint, they can always count on having access to that vital data whenever and wherever they need it

“When our firefighters respond to a call, they should never have to worry about not getting the mission critical information they need to do their jobs,” said Captain Dale Rolfson, IT manager, Indianapolis Fire Department.

“With Cradlepoint, they can always count on having access to that vital data whenever and wherever they need it,”

“We are seeing network stability we didn’t think was possible, and we will be able to tap into other applications that will make our firefighters’ jobs easier.”

“Cradlepoint has taken the pressure off our IT department and given our firefighters peace-of-mind.”

The IFD must respond to emergency calls 24/7, which means it cannot afford to have unreliable connectivity affect its ability to assist people in potentially life-threatening situations.

The USB aircards used in the IFD’s legacy network were easily jostled on route, causing the connection to fail and the vehicles to drop off the network.

The IFD deployed ruggedized Cradlepoint COR IBR1100 LTE routers that protect against environmental hazards and keep firefighters connected at all times.

Additionally, the IFD is leveraging Cradlepoint’s NetCloud platform so that its small IT staff can easily deploy, configure, and update devices from one central location and eliminate any downtime previously associated with in-vehicle upgrades.

(Learn More about Cradlepoint services, courtesy of Cradlepoint and YouTube)

The streamlined management, analytics, and time savings has given the IT department the opportunity to explore new applications such as live streaming helmet cams, using drones to capture overhead views of a fire in progress, and connecting digital cameras to the network that will allow arson investigators to instantly share photos from the field.

“Cradlepoint is committed to providing software-defined, cloud-based solutions that support the enterprise, no matter if it is in retail, healthcare, transportation, education, or public safety. Connectivity is vital for all of these organizations, including the IFD, as they look to effectively support and manage a growing number of people, places, and things,” said Ian Pennell, chief marketing officer, Cradlepoint.

“By supplying customers with SDN, LTE connectivity, and cloud-managed solutions, we ensure the capability to meet the needs of today’s network while providing the scalability to support future growth, too.”

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Cradlepoint is the global leader in cloud-based network solutions for connecting people, places, and things over wired and wireless broadband. Cradlepoint NetCloud is a software and services platform that extends the company’s 4G LTE-enabled multi-function routers and ruggedized M2M/IoT gateways with cloud-based management and software-defined network services.

With Cradlepoint, customers can leverage the speed and economics of wired and wireless Internet broadband for branch, failover, mobile, and IoT networks while maintaining end-to-end visibility, security, and control.

Over 15,000 enterprise and government organizations around the world—including 75 percent of the world’s top retailers, 50 percent of the Fortune 100, and 25 of the largest U.S. cities—rely on Cradlepoint to keep critical sites, workforces, vehicles, and devices always connected and protected.

Major service providers use Cradlepoint network solutions as the foundation for innovative managed service offerings. Founded in 2006, Cradlepoint is a privately held company headquartered in Boise, Idaho, with development centers in Silicon Valley and Kelowna, Canada, and offices in the UK, Australia, and Japan.