NICE Public Safety, a Double Platinum 2020 ‘ASTORS’ Homeland Security Awards Program Winner, is pleased to announce their new E-Request has been nominated to compete in the 2021 ‘ASTORS’ Awards Program.
As disclosure laws mandate stricter deadlines for reproducing and sharing 911 audio recordings and other evidence, agencies across the public safety and criminal justice continuum are struggling to keep up with requests using current manual processes.
NICE’s e-Request works with NICE’s existing recording solution NICE Inform (which was recognized with the 2020 Platinum ‘ASTORS’ Award for Best 911 Recording & Analytics), to address this challenge, by ensuring timely disclosure of 911 audio evidence through automation.
E-Request digitally transforms how emergency communications centers (ECCs) receive and process 911 audio evidence requests and share incident information with district attorneys, police investigators and other key stakeholders.
Increasingly, disclosure laws, such as New York State’s Article 245 of the Criminal Procedure Law, are requiring prosecutor’s offices to produce discoverable evidence for more cases and share that evidence with defense attorneys sooner.
For example, under Article 245, discovery for non-criminal offenses must be performed as soon as practical, but not later than 15 days before trial.
In criminal cases, prosecutors must hand over discoverable material to defense within 20 days following an arraignment (if a defendant is in custody) and within 35 days (if not).
Non-compliance can put viable cases at risk of being dismissed. Many other states have or are pursuing similar new requirements for the disclosure of evidence to speed the delivery of justice.
These consolidated turnaround times are exerting pressure on upstream 911 centers to respond to evidence requests faster too.
Adding to this workload are growing volumes of Freedom of Information Act (FOIA) requests from the media and citizens, and requests from investigators and defense attorneys as well.
Today’s archaic manual evidence management processes can’t stand up to these new, stricter disclosure requirements.
Fulfilling 911 audio requests consumes critical 911 staff resources and involves many time-wasting manual processes – such as emailing, filling out forms, piecing together data from different systems, sending audio out to be redacted or transcribed, copying evidence onto DVDs or USB drives, culminating in their physical tracking and delivery.
This in turn contributes to long turnaround times for 911 centers, cost over-runs, and duplicate work. Prosecutors struggle with many of these same problems along with the added negative consequence of potential case dismissals.
How E-Request Works
Prosecutors and other requestors submit their requests via E-Request.
Upon receiving the request, ECC personnel simply enter a CAD incident number, and all associated audio and CAD incident data are automatically correlated and assembled together, ready to share with the requestor.
Prosecutors are automatically notified when evidence is ready for downloading via E-Request’s secure browser-based portal.
E-Request also delivers new-found efficiencies to police detectives by enabling trusted users to directly access 911 audio as they work on investigations.
Additionally, with the E-Request mobile app, officers are able to access and listen to 911 calls when they are dispatched to an incident.
E-Request is the latest addition to NICE’s cloud-based Evidencentral platform which digitally transforms the end-to-end criminal justice process, from crime to court.
Key E-Request benefits include:
911 Emergency Communication Centers:
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E-Request eliminates backlogs, improves productivity and service levels, and frees up ECC time and resources. All work, including redaction and audio transcription, can be done in one system.
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E-Request also eliminates duplicate work requests, downloading and copying to discs, handling of physical media, and the need to attach and send files via email.
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Additionally, it ensures transparency, accountability and auditability, with complete chain of custody tracking, and audit trails that show when evidence requests were received, completed, sent, received and opened.
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Dashboards provide insights into request volumes, backlogs and bottlenecks.
Prosecutors:
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Additionally, E-Request helps prosecutors comply with more stringent discovery timelines by standardizing and streamlining the process by which audio reproductions are requested, received and shared.
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It also eliminates physical media which can bog down the evidence intake process. Additionally, prosecutors are always updated on request status.
Other Stakeholders (Defense Attorneys, Media, Citizens):
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Other stakeholders are able to request and receive audio reproductions through a similar streamlined, digital process.
Law Enforcement:
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E-Request supports direct and immediate access to 911 calls for investigations and incident response.
E-Request digitally transforms how emergency communications centers (ECCs) receive and process 911 audio evidence requests and share incident information with district attorneys, police investigators and other key stakeholders, to reduce backlogs, help agencies comply with tougher disclosure requirements, and free up time and resources.
The E-Request mobile app also improves first responder situational awareness and streamlines investigations by supporting direct and immediate access to 911 calls for investigations and incident response.
“Handling 911 evidence requests is a time-consuming, but essential, function of every 911 center,” explains Chris Wooten, Executive Vice President, NICE.
“E-Request automates the end-to-end request and delivery workflow between 911 centers and key stakeholders to accelerate request fulfillment, improve transparency, ensure timely disclosure, and streamline case preparation and discovery.”
“Currently, one of the world’s pre-eminent 911 centers, which handles tens of thousands of requests annually, is successfully leveraging E-Request’s automation and workflow engine to fulfill 911 evidence requests faster, more uniformly and efficiently, via an auditable, secure, end-to-end digital process.”
With over 3,000 customers and 30 years’ experience, NICE delivers end-to-end digital transformation, improved collaboration, efficiency and cost-savings to all types of public safety and criminal justice agencies, from emergency communications centers and police departments to prosecutors and courts.
The company’s Evidencentral platform (which includes NICE Inform, NICE Investigate and NICE Justice) features an ecosystem of integrated technologies that bring data together to improve incident response, accelerate investigations, streamline evidence sharing and disclosure, and keep communities and citizens safer.
To Learn More, please visit https://www.nice.com/protecting/public-safety/e-request/ or check out the new company fact sheet and brochure at https://info.nice.com/rs/338-EJP-431/images/NICE_E-Request_Brochure.pdf.
NICE Public Safety Returns to Compete in 2021 ‘ASTORS’ Awards Program
American Security Today’s ‘ASTORS’ Homeland Security Awards program is today in its Sixth Year and continues to recognize the Outstanding Innovations of top firms and agencies in the Homeland Security and Public Safety fields.
The Annual ‘ASTORS’ Awards is the preeminent U.S. Homeland Security Awards Program highlighting the most cutting-edge and forward-thinking security solutions coming onto the market today, to ensure our readers have the information they need to stay ahead of the competition, and keep our Nation safe – one facility, street, and city at a time.
American Security Today is pleased to announce TSA Administrator David Pekoske, will join the organization as a featured speaker at the 2021 ‘ASTORS’ Homeland Security Awards Presentation Luncheon, on November 18, 2021 at ISC East in New York City.
“On the heels of an unprecedented global pandemic, continued unrest in our cities and potentially catastrophic cyberattacks on our nations critical infrastructure, the focus of the 2021 ‘ASTORS’ Awards Luncheon will be on the latest, state-of-the-art innovations that are driving investments in new public security and safety technologies and systems,” said AST Editorial and Managing Director Tammy Waitt.
“As a recognized expert in crisis management, strategic planning, innovation and aviation, surface transportation and maritime security, David Pekoske’s message highlighting his top priorities and challenges for the TSA based on his years of wide-ranging experience will be critical to our attendees internalizing the critical nature of these escalating challenges, and realizing innovative new approaches to meet them.”
The 2021 ‘ASTORS’ Awards Program is Proudly Sponsored by AMAROK, Fortior Solutions and SIMS Software, along with Returning Premier Sponsors ATI Systems, Attivo Networks, Automatic Systems, and Reed Exhibitions.
Nominations are currently being accepted for the 2021 ‘ASTORS’ Homeland Security Awards at https://americansecuritytoday.com/ast-awards/.
Comprehensive List of Categories Include:
| Access Control/ Identification | Personal/Protective Equipment | Law Enforcement Counter Terrorism |
| Perimeter Barrier/ Deterrent System | Interagency Interdiction Operation | Cloud Computing/Storage Solution |
| Facial/IRIS Recognition | Body Worn Video Product | Cyber Security |
| Video Surveillance/VMS | Mobile Technology | Anti-Malware |
| Audio Analytics | Disaster Preparedness | ID Management |
| Thermal/Infrared Camera | Mass Notification System | Fire & Safety |
| Metal/Weapon Detection | Rescue Operations | Critical Infrastructure |
| License Plate Recognition | Detection Products | And Many Others! |
| COVID Innovations | And Many Others! |
Don’t see a Direct Hit for your Product, Agency or Organization?
With the unprecedented occurrence of the COVID-19 pandemic, the focus of the safety and security industries has realized the need to increase innovations to address the daily growing challenges.
As such AST aims to make sure these firms and professionals are reflected in the 2021 ‘ASTORS’ Awards Program, so we’d like to encourage you to submit appropriate categories recommendations and include COVID-19 Frontline Professionals in your Nominations to see that these Professionals, Facilities, and Vendors receive the Recognition they Deserve!
Submit your category recommendation for consideration to Michael Madsen, AST Publisher at: mmadsen@americansecuritytoday.com.
Register for the 2021 ‘ASTORS’ Luncheon Today
At ISC East 2021 you with the opportunity to interact with a broad array of security industry professionals.
ISC East works closely with other businesses in the security and public safety space to help bring together the Northeast’s largest security trade show each year.
In collaboration with premier sponsor SIA (Security Industry Association) and in partnership with ASIS NYC, ISC East is proud to work with and be supported by various associations, trade publications, charities, and more.
Therefore, the ISC audience of security dealers, installers, integrators, consultants, corporate, government and law enforcement/first responder practitioners will be joined by the ASIS NYC audience of major corporate managerial-through-director-level national and global security executives.
The combination of one-on-one conversations with the industry’s top innovators, integrators and security executives, special events, high-quality education and training, and strong support from industry associations, will allow attendees to learn and evaluate solutions from leading security exhibitors and brands.
Your ‘ASTORS’ Awards Luncheon registration includes complimentary attendee access to ISC East – Thank take advantage of this exclusive luncheon opportunity to take a break from the show – Invite your team, guests, clients and show visitors to a lovely and affordable plated meal event in the heart of New York City, for a fabulous networking opportunity!
Go to https://americansecuritytoday.com/product/awards-luncheon/ to secure your seat or reserve a table.
***Limited space available so Register Today. There will be no on-site registrations.
Why American Security Today?
The traditional security marketplace has long been covered by a host of publications putting forward the old school basics to what is Today – a fast changing security landscape.
The traditional security marketplace has long been covered by a host of publications putting forward the old school basics to what is Today – a fast changing security landscape.
American Security Today is uniquely focused on the broader Homeland Security & Public Safety marketplace with over 75,000 readers at the Federal, State and local levels of government as well as firms allied to government.
American Security Today brings forward a fresh compelling look and read with our customized digital publications that hold readers eyes throughout the story with cutting edge editorial that provides solutions to their challenges.
Harness the Power of the Web – with our 100% Mobile Friendly Publications
The AST Digital Publications is distributed to over 75,000 qualified government and homeland security professionals in federal, state and local levels.
‘PROTECTING OUR NATION, ONE CITY AT A TIME’
AST Reaches both Private & Public Experts, essential to meeting these new challenges.
Today’s new generation of public safety and security experts need real-time knowledge to deal with domestic and international terrorism, lone wolf attacks, unprecedented urban violence, shifts in society, culture and media bias – making it increasingly difficult for Homeland Security, Law Enforcement, First Responders, Military and Private Security Professionals to implement coordinated security measures to ensure national security and improve public safety.
These experts are from Government at the federal, state and local level as well as from private firms allied to government.
AST provides a full plate of topics in our AST Monthly Magazine Editions, AST Website and AST Daily News Alerts, covering 23 Vital Sectors such as Access Control, Perimeter Protection, Video Surveillance/Analytics, Airport Security, Border Security, CBRNE Detection, Border Security, Ports, Cybersecurity, Networking Security, Encryption, Law Enforcement, First Responders, Campus Security, Security Services, Corporate Facilities, and Emergency Response among others.
AST has Expanded readership into integral Critical Infrastructure audiences such as Protection of Nuclear Facilities, Water Plants & Dams, Bridges & Tunnels, and other potential targets of terrorism.
Other areas of concern include Transportation Hubs, Public Assemblies, Government Facilities, Sporting & Concert Stadiums, our Nation’s Schools & Universities, and Commercial Business Destinations – all enticing targets due to the large number of persons and resources clustered together.
To learn more about the 2020 ‘ASTORS’ Homeland Security Award Winners solutions, Check Out the New 2020 ‘ASTORS’ CHAMPIONS Edition Fully Interactive Magazine – the Best Products of 2020 ‘A Year in Review’.
The Annual CHAMPIONS edition includes a review of the ‘ASTORS’ Award Winning products and programs, highlighting key details on many of the winning firms products and services, includes video interviews and more.
It is your Go-To source throughout the year for ‘The Best of 2020 Products and Services‘ endorsed by American Security Today, and can satisfy your agency’s and organization’s most pressing Homeland Security and Public Safety needs.
From Physical Security (Access Control, Critical Infrastructure, Perimeter Protection and Video Surveillance Cameras and Video Management Systems), to IT Security (Cybersecurity, Encryption, Data Storage, Anti-Malware and Networking Security – Just to name a few), the 2020 ‘ASTORS’ CHAMPIONS EDITION has what you need to Detect, Delay, Respond to, and Mitigate today’s real-time threats in our constantly evolving security landscape.
It also includes featured guest editorial pieces from some of the security industry’s most respected leaders, and recognized firms in the 2020 ‘ASTORS’ Awards Program.
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For a complete list of 2020 ‘ASTORS’ Award Winners, click here.
For more information on All Things American Security Today, and the 2021 ‘ASTORS’ Awards Program, please contact Michael Madsen, AST Publisher at mmadsen@americansecuritytoday.com.
AST strives to meet a 3 STAR trustworthiness rating, based on the following criteria:
- Provides named sources
- Reported by more than one notable outlet
- Includes supporting video, direct statements, or photos
