Verint® Systems, a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization and cyber intelligence, and a Two-Time Finalist in the 2019 ‘ASTORS’ Awards Program, has been recognized as a voice biometrics leader in a recent survey by Opus Research.
Citing Verint’s depth of products and services, the Opus Research 2019 Intelligent Authentication and Voice Biometrics Intelliview notes the strengths of Verint’s Identity Analytics solutions that help organizations improve security and fight fraud.
The solution leverages the recording platform to strengthen security using voice biometrics to authenticate callers faster and more easily than traditional methods of authentication.
In addition, it uses a multi-layered approach using voice biometrics, telephony analytics and self-service behavioral analytics to detect fraud and block repeat fraudsters.
“As customers engage conversationally with their selected brands across multiple channels, there is a growing need for customer authentication methods that are effortless, continuous and foolproof,” explained Dan Miller, lead analyst and founder of Opus Research.
“Verint has wisely integrated biometric analysis into its identity and speech analytics framework and its broad customer engagement portfolio.”
Described in the report as a company with global reach and “a deep understanding of customer engagement, CX, and contact center operations with significant market share and brand recognition,” Verint capitalized on its rich expertise in speech analytics, that, for decades, has improved customer experience and given insights into the voice of the customer, to now helping keep customers’ and organizations’ information safe and secure when callers engage the contact center.
Verint incorporated technologies and best practices that use Identity Analytics to improve the customer experience by reducing the time to authenticate callers, and also improve operational efficiencies and significantly reduce fraud losses.
The Verint solution also includes dual screening for both identity authentication and fraud detection, and provides conversational indicators and behavioral analytics that alert agents in real time when a suspect caller might be fraudulent.
“As the Customer Engagement Company, we know it’s a delicate balance for companies to guard against fraud while keeping the customer experience positive, efficient and annoyance-free,” added Verint’s Nancy Treaster, SVP and general manager of strategic operations.
“It’s one of the reasons we continue to invest in our voice biometrics solutions—so companies can reduce fraud-related losses in a way that is transparent to the customer.”
(See why VyStar Credit Union relies on Verint to help it deliver a world-class experience for its members – from optimizing security across its branches to gaining deeper customer insights to improve its contact center operations. Courtesy of Verint and YouTube. Posted on Aug 16, 2019.)
To learn more about Verint’s Identity Analytic solutions, click here.
Winners to be Announced at the ‘ASTORS’ Awards Luncheon at ISC East – Register Today
Time is running out to Register for the ‘ASTORS’ Homeland Security Awards Luncheon on November 20th, in New York City and give yourself & your clients a break from the show!
The highlight of the 2019 AST Homeland Security Awards Program will be the ‘ASTORS’ Awards Presentation Luncheon at ISC East, in the Jacob Javits Exhibition Center from 12:00pm – 3:00pm, room 1A05.
The Annual ‘ASTORS’ Awards Program is specifically designed to honor distinguished government and vendor solutions that deliver enhanced value, benefit and intelligence to end users in a variety of government, homeland security and public safety vertical markets.
ISC East is the Northeast’s largest security industry event and ISC East 2019 will feature Drones & Robotics.
Your ‘ASTORS’ Awards Luncheon registration includes complimentary attendee access to both ISC East – and the Infosecurity ISACA North America Expo and Conference, where you can meet the world’s most innovative suppliers and cyber experts, immerse yourself in hands-on tech and learn from world-renowned speakers and thought-leaders.
Two Global Leaders – One Combined Conference and Exhibition
Already Exhibiting and/or attending the 2019 ISC East Conference?
Thank take advantage of this exclusive luncheon opportunity to take a break from the show – Invite your team, guests, clients and show visitors to a lovely and affordable plated meal event in the heart of New York City, for a fabulous networking opportunity!
Go to https://americansecuritytoday.com/product/awards-luncheon/ to secure your seat or reserve a table.
***Limited space available so Register Today. There will be no on-site registrations.
The 2018 ‘ASTORS’ Awards Program drew an overwhelming response from industry leaders with a record high number of corporate and government nominations received, as well as record breaking ‘ASTORS’ Presentation Luncheon Attendees, with top firms trying to register for the exclusive high – end luncheon and networking opportunity – right up to the event kickoff on Wednesday afternoon, at the ISC East registration!
Over 130 distinguished guests representing National, State and Local Governments, and Industry Leading Corporate Firms, gathered from across North America, Europe and the Middle East to be honored among their peers in Physical and Cyber Security Fields including:
- The Department of Homeland Security (DHS)
- The Federal Protective Service (FPS)
- Argonne National Laboratory
- The Department of Homeland Security Science & Technology (DHS S&T)
- The Department of Justice (DOJ)
- The Security Exchange Commission Office of Personnel Management (SEC OPM)
- The Pentagon Force Protection Agency (PFPA)
- U.S. Customs and Border Protection (CBP)
- Int Assoc of Counterterrorism and Security Professionals (IACSP)
- Lenel, Attivo Networks, Hanwha Techwin, FLIR Systems, SolarWinds, ATI Systems, Everbridge, Konica Minolta Business Solutions, Verint, Canon U.S.A., Gurucul, Regroup Mass Notification, BriefCam, ShotSpotter, HID Global, IPVideo Corp, SWORD Technologies, Kiernan Group Holdings, Allied Universal, Code Dx, Automatic Systems, TCOM LP, NICE Public Safety, PC Matic, Rave Mobile Safety, Ameristar Perimeter Security and More!
Register Today at https://americansecuritytoday.com/product/awards-luncheon/ to secure your seat or reserve a table.
The Annual ‘ASTORS’ Awards is the preeminent U.S. Homeland Security Awards Program highlighting the most cutting-edge and forward-thinking security solutions coming onto the market today, to ensure our readers have the information they need to stay ahead of the competition, and keep our Nation safe – one facility, street, and city at a time.
Why the 2018 ‘ASTORS’ Homeland Security Awards Program?
American Security Today’s comprehensive Annual Homeland Security Awards Program is organized to recognize the most distinguished vendors of physical, IT, port security, law enforcement, and first responders, in acknowledgment of their outstanding efforts to ‘Keep our Nation Secure, One City at a Time.’
Why American Security Today?
The traditional security marketplace has long been covered by a host of publications putting forward the old school basics to what is Today – a fast changing security landscape.
American Security Today is uniquely focused on the broader Homeland Security & Public Safety marketplace with over 75,000 readers at the Federal, State and local levels of government as well as firms allied to government.
American Security Today brings forward a fresh compelling look and read with our customized digital publications that hold readers eyes throughout the story with cutting edge editorial that provides solutions to their challenges.
The 2019 ‘ASTORS’ Homeland Security Awards Program is Proudly Sponsored by ATI Systems, Attivo Networks, Automatic Systems, Desktop Alert and SWORD Technologies.
AST strives to meet a 3 STAR trustworthiness rating, based on the following criteria:
- Provides named sources
- Reported by more than one notable outlet
- Includes supporting video, direct statements, or photos
