NICE to Deliver Data-Driven Incident Reconstruction and Insights to 911

Thousands of 911 centers are improving their response by leveraging the life-saving data of the RapidSOS Clearinghouse. Now, thanks to the NICE Inform integration with RapidSOS, that same data can transform your post incident reconstruction and investigations.

Double Platinum 2020 ‘ASTORS’ Homeland Security Awards Program Winner, NICE Public Safety, has announced it has entered into a strategic partnership with RapidSOS, also a former ‘ASTORS’ Award Winner, to deliver data-driven incident reconstruction and insights to 911 Emergency Communication Centers (ECCs).

As a RapidSOS Ready partner, NICE has integrated its NICE Inform Elite suite of modular applications for incident information management solutions, with the RapidSOS emergency response data platform and has deployed the new solution at multiple 911 centers.

This new integrated solution enhances the value of RapidSOS by providing a means for 911 centers to capture, store and analyze RapidSOS data.

Offered as a complementary solution to ECCs, RapidSOS’s emergency response data platform links life-saving data from 350 Million plus connected devices, apps, and profiles, to over 5,000 ECCs, streamlining incident handling for over 150 million emergencies annually.

However, after incidents occur, the focus invariably shifts to understanding what happened and why, for evidentiary purposes and for performance improvement.

The answers to these questions however, currently reside within data, housed in a myriad of varied systems.

(Thousands of 911 centers are improving their response by leveraging the life-saving data of the RapidSOS Clearinghouse. Now, thanks to the NICE Inform integration with RapidSOS, that same data can transform your post incident reconstruction and investigations. Emergency Communication Centers supervisors can now use precise RapidSOS location data to gain clearer insights than ever before – into what happened during an incident, how and where it happened, what’s working, what’s not, and why. Courtesy of NICE and YouTube.)

Through this new partnership, NICE Inform Elite integrates with other systems (Computer Aided Dispatch (CAD), 911 telephony, radio, Quality Assurance (QA), recording), and provides ECCs with the following benefits:

A single system of record

  • A single system of record and repository for all types of incident information, including 911 calls, radio, text to 911, workstation screens and now data from the RapidSOS platform.

  • With the RapidSOS partnership, a supervisor is able to visually search for captured emergency calls on a map based on their precise location, view comprehensive incident timelines, and even visualize the movement of 911 callers, while simultaneously listening to calls.

NICE with partner RapidSOS to provide Emergency Communication Centers with a single system of record for RapidSOS data and intelligent dashboards to measure performance.
NICE with partner RapidSOS to provide Emergency Communication Centers with a single system of record for RapidSOS data and intelligent dashboards to measure performance.

Intelligent performance dashboards

  • Intelligent performance dashboards that automatically aggregate and analyze all types of incident information, including data from the RapidSOS Platform, to help ECCs understand what’s happening in the ECC in real-time, as well as who or what is or isn’t performing, and why.

  • Supervisors can now evaluate how effectively telecommunicators are using RapidSOS data to deliver life-saving services and emergency response.

  • For example, the dashboards highlight how long it’s taking to answer, enter, and dispatch calls, and how much time is elapsing before first responders arrive on the scene.

  • Having access to this information, ECCs can train and coach telecommunicators, and refine processes as needed.

Visual Searching 

  • Visual Searching – by drawing a box around an area on a map you can immediately see all recorded calls for a specific time period, based on their precise location.

NICE Inform Elite is Powering PSAP Performance
NICE Inform Elite is Powering PSAP Performance

Incident Visualization

  • Incident Visualization – while playing back and listening to a call, you can also visualize the movement of the caller on a map, to better understand what was happening, where and why.

Incident Intelligence

  • Incident Intelligence – using the NICE Inform Intelligence Center, you can quickly pinpoint the precise location of calls related to any large-scale incident, and see what types of incidents are happening where.

  • You can also better understand how RapidSOS is impacting your 911 center’s performance.

Evidence Store of RapidSOSData

  • Evidence Store of RapidSOSData – while RapidSOS only provides enhanced location and other data for a few minutes during an incident (and then it’s gone forever), NICE Inform captures it and keeps it as long as you want, so it’s always available for Incident reconstruction and Quality Assurance reviews.

(In 911 things don’t always go perfectly as planned. And that means as a 911 center manager, you may be called on – by a chief, the media, the public, the agencies you support, or other stakeholders – to explain the details of an incident – specifically ‘How it Happened.’ Sometimes, answers are needed fast. Because the NICE Inform system sits in the middle of your 911 center ecosystem and integrates to all of your key systems – CAD, 911, radio, and RapidSOS – the company is able to provide you with a single system of record and unprecedented insight into how incidents happen. Courtesy of NICE and YouTube.)

Christopher Wooten, Executive VP, NICE
Christopher Wooten, Executive VP, NICE

“Just as RapidSOS is bringing innovation to emergency response, NICE is digitally transforming how ECCs collect, manage and make sense of incident data,” explains Chris Wooten, Executive Vice President at NICE.

“The beauty of this solution is also in its future potential.”

“As the Internet of life-saving things continues to increase and the data in the clearinghouse continues to grow, that data can be made available through NICE Inform, along with the incident recordings, for a complete picture of what happened during an incident and how it happened.”

“This could include health and medical data, vehicle telematics and more.”

“We’re excited to partner with RapidSOS to provide data-driven insights to 911 centers to help them deliver the highest levels of service to citizens.” 

Karin Marquez, Senior Director of Public Safety at RapidSOS
Karin Marquez, Senior Director of Public Safety at RapidSOS

“As ECCs move into a next-gen world, technology is opening up new avenues for accessing and sharing data,” added Karin Marquez, Senior Director of Public Safety at RapidSOS.

“As we discover new ways to leverage data to improve emergency response, we’re also looking forward to partnering with NICE to create more value for our mutual customers and enable them to benefit from RapidSOS data in other ways.”

(Public Safety Answering Points (PSAPs), are at the center of the convergence of Next Generation 9-1-1 and LTE broadband networks, thus becoming Intelligence Centers, and telecommunicators need to be able to effectively receive, capture, analyze and share multimedia communications with first responders, prosecutors and citizens. To embrace this new role, they need a single view and source of truth to improve resource planning and operational performance, where they can search for incident recordings using CAD data to fulfill records requests and perform Quality Assurance reviews in half the time, where there’s no waiting for the reports they need, and you can make more informed decisions with clear, accurate information. Courtesy of NICE and YouTube.)

With over 3,000 customers and 30 years’ experience, NICE delivers end-to-end digital transformation, improved collaboration, efficiency and cost-savings to all types of public safety and criminal justice agencies, from emergency communications centers and police departments to prosecutors and courts.

NICE logoThe company’s Evidencentral platform (which includes NICE Inform, NICE Investigate and NICE Justice) features an ecosystem of integrated technologies that bring data together to improve incident response, accelerate investigations, streamline evidence sharing and disclosure, and keep communities and citizens safer.

To Learn More, please visit

NICE Public Safety Takes Double Platinum in 2020 ‘ASTORS’ Awards Program

American Security Today’s ‘ASTORS’ Homeland Security Awards program is today in its Sixth Year and continues to recognize the Outstanding Innovations of top firms and agencies in the Homeland Security and Public Safety fields.

The Annual ‘ASTORS’ Awards is the preeminent U.S. Homeland Security Awards Program highlighting the most cutting-edge and forward-thinking security solutions coming onto the market today, to ensure our readers have the information they need to stay ahead of the competition, and keep our Nation safe – one facility, street, and city at a time.

Transportation Security Administration (TSA) Administer, David Pekoske
David Pekoske, Transportation Security Administration (TSA) Administer

American Security Today is pleased to announce TSA Administrator  David Pekoske, will join the organization as a featured speaker at the 2021 ‘ASTORS’ Homeland Security Awards Presentation Luncheon, on November 18, 2021 at ISC East in New York City.

“On the heels of an unprecedented global pandemic, continued unrest in our cities and potentially catastrophic cyberattacks on our nations critical infrastructure, the focus of the 2021 ‘ASTORS’ Awards Luncheon will be on the latest, state-of-the-art innovations that are driving investments in new public security and safety technologies and systems,” said AST Editorial and Managing Director Tammy Waitt.

“As a recognized expert in crisis management, strategic planning, innovation and aviation, surface transportation and maritime security, David Pekoske’s message highlighting his top priorities and challenges for the TSA based on his years of wide-ranging experience will be critical to our attendees internalizing the critical nature of these escalating challenges, and realizing innovative new approaches to meet them.”

NICE Public Safety (First of Two)

Best 911 Recording & Analytics

  • NICE Inform

  • Getting incident response right has always been critical to policing, but with today’s increased media attention on incident response and policing, it has become even more important than ever. 

In 911 things don’t always go perfectly as planned. And that means as a 911 center manager, you may be called on – by a chief, the media, the public, the agencies you support, or other stakeholders – to explain the details of an incident – specifically ‘How it Happened.’ Unfortunately, reconstructing incident timelines can be a very time-consuming, manual process. NICE Inform makes it incredibly easy to understand what happened.
In 911 things don’t always go perfectly as planned. And that means as a 911 center manager, you may be called on – by a chief, the media, the public, the agencies you support, or other stakeholders – to explain the details of an incident – specifically ‘How it Happened.’
  • With 9-1-1 telecommunicator annual turnover approaching 19% in the United States, overstressed, overworked and inexperienced 9-1-1 telecommunicators are making ‘life or death’ judgement calls every day, and are taught to dispatch for the worst case scenario, which can lead to police ‘over response.’

  • Statistics show that somewhere between 20-40% of all incidents are downgraded by police following the initial classification by 9-1-1, and over-responses can cause reputational damage for 9-1-1 centers, waste scarce police budget dollars, and even unnecessarily escalate incidents.

  • NICE Inform can help 9-1-1 centers address these challenges to improve downstream police response, so 9-1-1 centers can gain better visibility into how telecommunicators are handling incidents so they can spot issues (e.g. over-response to calls) early on.

NICE Public Safety’s integrations with RapidSOS, Computer Aided Dispatch and NG9-1-1 create complete true records of incidents, improve response times, and deliver real-time insights to drive 9-1-1 center operational improvements.
  • Over three thousand public safety agencies rely on NICE Inform for incident recording, Quality Assurance and Incident Intelligence solutions to provide better service to citizens, partner agencies and DAs.

NICE Public Safety (Second of Two)

Best Investigation/Surveil-lance/Detection Product

  • NICE Investigate

  • As early as the 1960’s police departments have envisioned ways to harness data and put it to work to improve policing but no one could have imagined then the sheer volume, velocity and variety of digital data that would be available today.

  • A study by IDC estimates that the size of the digital data universe is doubling two years, and policing is no exception.

The NICE Investigate Digital Evidence Management software solution is comprised of three application portals: the Public Portal​, the Investigation Portal​ and the Prosecution Portal​.
  • Technological innovations are creating more data every day – body-worn cameras, license plate readers, in-car cameras, surveillance cameras, gunshot detection, drones, internet connected devices, cell phones, social media.

  • While all this data has value, it has a downside too, having become a culprit of inefficiency, slowing down everyone in its path – from officers and records managers, to investigators and prosecutors. To drive efficiency up, police departments must cut down on the manual processes involved in managing digital data, and the data overload is coming at a time when departments are facing budget cuts.

  • As data grows and budgets decrease, police departments are turning to digital transformation to accomplish more with less.

Police departments around the globe are embracing NICE Investigate to improve service to communities while also saving time and money.
  • NICE Investigate can help police departments stretch their limited budget dollars without compromising service quality, by automating digital evidence collection, analysis and sharing.

  • Departments are able to realize a ten-fold plus savings in productivity, and use technology as a force multiplier to help officers spend more time in the community, and more time investigating cases, without adding extra overhead and costs.

  • In an age of COVID-19, officer safety is another key justification point for digital transformation. In-person interviews with eye-witnesses, driving from location to location to collect evidence, hand-delivering case files, all fly in the face of social distancing.

  • Beyond transforming how officers work, NICE Investigate is also enhancing productivity across the entire criminal justice continuum.

  • *NICE has now been recognized with Multiple Awards in their Fifth Consecutive Year in the Annual ‘ASTORS’ Homeland Security Awards.

The 2021 ‘ASTORS’ Awards Program is Proudly Sponsored by AMAROK and SIMS Software, along with Returning Premier Sponsors
ATI SystemsAttivo NetworksAutomatic Systems, and Reed Exhibitions.

Nominations are currently being accepted for the 2021 ‘ASTORS’ Homeland Security Awards at

Comprehensive List of Categories Include:

Access Control/ Identification Personal/Protective Equipment Law Enforcement Counter Terrorism
Perimeter Barrier/ Deterrent System Interagency Interdiction Operation Cloud Computing/Storage Solution
Facial/IRIS Recognition Body Worn Video Product Cyber Security
Video Surveillance/VMS Mobile Technology Anti-Malware
Audio Analytics Disaster Preparedness ID Management
Thermal/Infrared Camera Mass Notification System Fire & Safety
Metal/Weapon Detection Rescue Operations Critical Infrastructure
License Plate Recognition Detection Products And Many Others!
COVID Innovations And Many Others!


Don’t see a Direct Hit for your Product, Agency or Organization?

The World Health Organization (WHO) declared the 2019–20 coronavirus outbreak a Public Health Emergency of International Concern (PHEIC) on 30 January 2020 and a pandemic on 11 March 2020. Local transmission of the disease has occurred across all fifty states in the America.

With the unprecedented occurrence of the COVID-19 pandemic, the focus of the safety and security industries has realized the need to increase innovations to address the daily growing challenges.

As such AST aims to make sure these firms and professionals are reflected in the 2021 ‘ASTORS’ Awards Program, so we’d like to encourage you to submit appropriate categories recommendations and include COVID-19 Frontline Professionals in your Nominations to see that these Professionals, Facilities, and Vendors receive the Recognition they Deserve!

Submit your category recommendation for consideration to Michael Madsen, AST Publisher at:

Register for the 2021 ‘ASTORS’ Luncheon Today

2019 'ASTORS' Awards Program Banquet Luncheon
2019 ‘ASTORS’ Awards Program Banquet Luncheon

At ISC East 2021 you with the opportunity to interact with a broad array of security industry professionals.

ISC East works closely with other businesses in the security and public safety space to help bring together the Northeast’s largest security trade show each year.

In collaboration with premier sponsor SIA (Security Industry Association) and in partnership with ASIS NYC, ISC East is proud to work with and be supported by various associations, trade publications, charities, and more.

Therefore, the ISC audience of security dealers, installers, integrators, consultants, corporate, government and law enforcement/first responder practitioners will be joined by the ASIS NYC audience of major corporate managerial-through-director-level national and global security executives.

The combination of one-on-one conversations with the industry’s top innovators,  integrators and security executives, special events, high-quality education and training, and strong support from industry associations, will allow attendees to learn and evaluate solutions from leading security exhibitors and brands. 

The 2019 ‘ASTORS’ Awards Program surpassed expectations with a record number of nominations received from industry leaders and government agencies, and drew over 200 attendees to the ‘ASTORS’ Awards Presentation Banquet – an exclusive gourmet luncheon and networking opportunity which filled to capacity, before having to turn away late registrants.

Your ‘ASTORS’ Awards Luncheon registration includes complimentary attendee access to ISC East – Thank take advantage of this exclusive luncheon opportunity to take a break from the show – Invite your team, guests, clients and show visitors to a lovely and affordable plated meal event in the heart of New York City, for  a fabulous networking opportunity!

Go to to secure your seat or reserve a table.

***Limited space available so Register Today. There will be no on-site registrations.

Why American Security Today?

The traditional security marketplace has long been covered by a host of publications putting forward the old school basics to what is Today – a fast changing security landscape.

The traditional security marketplace has long been covered by a host of publications putting forward the old school basics to what is Today – a fast changing security landscape.

American Security Today is uniquely focused on the broader Homeland Security & Public Safety marketplace with over 75,000 readers at the Federal, State and local levels of government as well as firms allied to government.

American Security Today brings forward a fresh compelling look and read with our customized digital publications that hold readers eyes throughout the story with cutting edge editorial that provides solutions to their challenges.

Harness the Power of the Web – with our 100% Mobile Friendly Publications

AST puts forward the Largest and Most Qualified Circulation in Government with Over 75,000 readers on the Federal, State and Local levels.
AST puts forward the Largest and Most Qualified Circulation in Government with Over 75,000 readers on the Federal, State and Local levels.

The AST Digital Publications is distributed to over 75,000 qualified government and homeland security professionals in federal, state and local levels.


AST Reaches both Private & Public Experts, essential to meeting these new challenges.

Today’s new generation of public safety and security experts need real-time knowledge to deal with domestic and international terrorism, lone wolf attacks, unprecedented urban violence, shifts in society, culture and media bias – making it increasingly difficult for Homeland Security, Law Enforcement, First Responders, Military and Private Security Professionals to implement coordinated security measures to ensure national security and improve public safety.

American Security Today

These experts are from Government at the federal, state and local level as well as from private firms allied to government.

AST provides a full plate of topics in our AST Monthly Magazine Editions, AST Website and AST Daily News Alerts, covering 23 Vital Sectors such as Access Control, Perimeter Protection, Video Surveillance/Analytics, Airport Security, Border Security, CBRNE Detection, Border Security, Ports, Cybersecurity, Networking Security, Encryption, Law Enforcement, First Responders, Campus Security, Security Services, Corporate Facilities, and Emergency Response among others.

AST has Expanded readership into integral Critical Infrastructure audiences such as Protection of Nuclear Facilities, Water Plants & Dams, Bridges & Tunnels, and other potential targets of terrorism.

Other areas of concern include Transportation Hubs, Public Assemblies, Government Facilities, Sporting & Concert Stadiums, our Nation’s Schools & Universities, and Commercial Business Destinations – all enticing targets due to the large number of persons and resources clustered together.

To learn more about the 2020 ‘ASTORS’ Homeland Security Award Winners solutions, Check Out the New 2020 ‘ASTORS’ CHAMPIONS Edition Fully Interactive Magazine – the Best Products of 2020 ‘A Year in Review’.

The Annual CHAMPIONS edition includes a review of the ‘ASTORS’ Award Winning products and programs, highlighting key details on many of the winning firms products and services, includes video interviews and more.

It is your Go-To source throughout the year for ‘The Best of 2020 Products and Services‘ endorsed by American Security Today, and can satisfy your agency’s and organization’s most pressing Homeland Security and Public Safety needs.

From Physical Security (Access Control, Critical Infrastructure, Perimeter Protection and Video Surveillance Cameras and Video Management Systems), to IT Security (Cybersecurity, Encryption, Data Storage, Anti-Malware and Networking Security – Just to name a few), the 2020 ‘ASTORS’ CHAMPIONS EDITION has what you need to Detect, Delay, Respond to, and Mitigate today’s real-time threats in our constantly evolving security landscape.

It also includes featured guest editorial pieces from some of the security industry’s most respected leaders, and recognized firms in the 2020 ‘ASTORS’ Awards Program.

  • For a complete list of 2020 ‘ASTORS’ Award Winners, click here.

For more information on All Things American Security Today, and the 2021 ‘ASTORS’ Awards Program, please contact Michael Madsen, AST Publisher at

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